Key Responsibilities:

• Providing application support and services for BHA web, intranet, site and/or social media. Ensuring all application development documentation adheres to agency and bureau policies and procedures.
• Developing and delivering a backlog template per application and maintaining and managing application(s) backlog.
• Developing and reviewing documentation and actively participating in finalizing documentation, including Technical Architecture Diagram (TADs), O&M Manual, Administration Guide, and other documentation consistent with agency guidance and policies.
• Ensuring all technical documentation (including O&M Manual, SOPs, etc), training materials, and knowledge articles are documented and kept in a centralized, shared repository.
• Responding to technical and business requirements to keep systems documentation updated and end users trained.
• Developing and delivering annual documentation updates unique to each application.
• Monitoring installed applications to capture application analytics to facilitate development of user manuals and technical references.
• Coordinate with multiple offices and bureaus to review requirements and resolve requirements conflicts.
• Curating documentation for agency users and providing current information and other updates necessary to facilitate system users access to information.

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                               *Contingent on Contract Award*

Basic Qualification:

• U.S. Citizen; with ability to obtain a U.S. Public Trust Security Clearance.
• High school education or equivalent with 0 -2 years of experience.
• Strong organizational skills and ability to multitask.
• Proficiency with Microsoft Word, Excel, Outlook.
• Familiarity with technical wording and documentation.
• Excellent oral and written communication skills in English are required.

Preferred Qualification:

• Algible to obtain Secret Security Clearance.
• 3-5 years of job-related experience preferred.