Endpoint Analytics Windows Support Engineer

Peraton is currently seeking skilled and qualified candidates for our Endpoint Analytics Windows Support Engineer role located in Raliegh, NC. This position may be 100% remote for a fully qualified candidate.

The Endpoint Systems Platform Configuration office requires skilled Windows 10 / 11 Support Engineers. The primary responsibility is to provide support for all Windows 10 / 11 - related issues, primarily researching endpoint analytics and investigating items that impact Windows 10 / 11 performance and end user experience.

Day to Day Work Responsibilities:

• Ability to evaluate endpoint analytical data and windows event/log data to identify areas of concern with workstation performance or issues driving incidents.
• Investigate and identify root cause and remediation for identified Windows 10/11 related issues, including but not limited to; operating system issues, software installation and configuration, network connectivity issues and conflicting third-party applications.
• Monitoring system performance and identify areas for improvement.
• Work with other IT teams to troubleshoot and resolve complex technical issues.

Basic Qualifications:

• Bachelor’s degree with 8+ years’ experience, Master’s degree with 6+ years’ experience or high school diploma/GED with 12+ years’ experience.
• U.S. Citizenship
• Ability to obtain and maintain a Public Trust clearance (Must have resided within the U.S. the past 5 years with no more than 6 months outside travel of the U.S. during this time frame).
• In-depth knowledge of Windows 10 / 11 operating system, including its features, architecture, and functionalities.
• Ability to install and configure Windows 10 / 11 operating system on multiple platforms, including laptops, desktops, and servers
• Understanding of Windows updates, service packs, and patches, and experience with the installation and troubleshooting of these updates
• Ability to troubleshoot and resolve hardware and software issues related to Windows 10 / 11 operating system
• Knowledge of network protocols and security protocols, such as TCP/IP, DNS, DHCP, and VPN
• Knowledge of Active Directory services, Group Policy, and domain configuration
• Experience with PowerShell scripting and command-line interfaces to automate tasks and streamline processes
• Knowledge of WMI – Windows Management Instrumentation
• Basic Knowledge of virtualization technologies, such as Hyper-V and VMware, and the ability to install and configure virtual machines on Windows 10 / 11 operating system
• Excellent problem-solving skills and the ability to design, plan, and implement solutions to complex issues

Preferred Qualifications:

• In-depth knowledge of computer architecture, computer hardware components, and working knowledge of firmware, BIOS, and device drivers, as well as their optimization.
• Understanding of Operating Systems principles including memory management, process management, threading, CPU scheduling, and security.
• Proficiency with performance monitoring and profiling tools such as Microsoft Windows Performance Toolkit, ProcDump/ProcMon, PerfMon, Fiddler, Sysinternals, WinDBG, and Wireshark.
• Ability to benchmark computer equipment and analyze results, comparing them against industry standards and optimizing accordingly.
• Proficiency with scripting languages such as Python, PowerShell, Bash, or similar automation tools to create automated performance-monitoring tools.
• In-depth knowledge of networking protocols, such as TCP/IP, DHCP, DNS, OSI model, and web-related protocols such as HTTP and HTTPS.
• Basic Knowledge of cloud-based infrastructures, such as Azure, AWS, or Google Cloud.
• A deep understanding of how applications work on top of operating system internals. This includes a strong knowledge of how applications interact with file systems, the registry, network stacks, and system memory.
• Knowledge of security concepts and an understanding of how operating system hardening impacts system performance and how to optimize system security without impacting performance.
• amiliarity with encryption implementation and impact, such as SecureDoc or BitLocker.
• Understanding of impact and compatibility of external docks and input devices, and how they may affect performance or stability.