Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
We are looking to add an Information Technology Operations Advisor to our team of talented professionals.
The Operations Advisor will provide technical expertise in the design and development of IT operation environments. Develops strategy of the client/server system and the design architecture to support strategy. Researches new technology and advises on purchases for the client regarding processing, data storage, data access, and applications development. Develops strategies for conducting studies to estimate the space, computer hardware, software and connection infrastructure resources required on a short and long-term basis. Develops models of the computer and computer application environment, identifies, and resolves computer operation systems performance issues. Measures system usage by workload type, identifying trends, and estimating further resource requirements.
• Supporting an environment that operates 24 hours a day, 7 days a week, 365 days a year. Available to answer and respond to calls during this time
• Track and record hardware and software outages from conception to resolution. Contact technical team members for resolution – may require immediate responses. Keeping team and customers aware of status.
• Compile maintenance schedules. Maintenance schedule will include step-by-step implementation plans that need to gain prime contractor and customer approvals / compliance.
• Ability to work and communicate with various technical and non-technical team and prime vendor members. Work includes planning mentioned.
• Chair daily staff meetings. Going over issues that occurred during the previous day, what the team will look to implement in the future. Strategic, tactical, operational, and contingency planning a plus.
• Act as primary escalation point for urgent operational issues.
• Implement continuous service improvement measures.
• Work with technical teams to provide day-to-day operations, modernization, and enhancements to the enterprise operations.
• Develop, cultivate, and manage customer relationships.
• Plan and recommend improvements, modernization, or additional equipment to increase the capacity of service delivery.
• Review systems reports to ensure optimal performance and maintain records of service level agreements for customers.
• Serve as a central point of contact, monitoring operational status, triage incidents, and coordinating response efforts.
• Manage, log, and track incidents and issues in alignment with escalation protocols.
• Ensure timely notification and communication of incidents to the appropriate personnel.
• Maintain situational awareness dashboards, action logs, issue trackers, and operational status summaries in real-time.
• Coordinate across technical teams to ensure rapid response, remediation, and closure of incidents impacting customer systems.
• Facilitate daily operational briefs.
• Contribute to post-deployment reviews, root cause analyses, and lessons learned documentation to support process improvement and future deployments.
• Ensure accurate documentation and archival of all cutover and incident management communications and reports.
Basic Qualifications:
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
For questions about services, capabilities, careers, contracts, or to express a concern, contact us using the link below.
