Information Technology Supervisor

We are seeking a highly skilled and motivated IT Supervisor to lead our ServiceNow development team. The ideal candidate will have a strong technical background in the ServiceNow platform and a proven track record of managing projects and mentoring team members.

Responsibilities:

• Oversee and manage the operational aspects of ongoing ServiceNow development projects, acting as the primary liaison between project management, the development team, and department leadership.
• Review project status, manage schedules and budgets, and prepare detailed status reports for key stakeholders.
• Assess and resolve project issues, ensuring goals for productivity, quality, and client satisfaction are met.
• Develop and implement mechanisms for monitoring project progress, providing strategic intervention and problem-solving with project managers, line managers, and other stakeholders.
• Lead, mentor, and guide a team of ServiceNow developers, fostering a collaborative and high-performance environment.
• Collaborate with business analysts and stakeholders to translate business requirements into technical solutions within the ServiceNow platform.
• Ensure the team follows best practices for development, including SDLC (Software Development Life Cycle) and Agile methodologies.

Required Skills and Experience:

• 6+ years of hands-on experience in ServiceNow development and leadership.
• Proven experience in a lead or supervisory role, managing a team of at least three developers.
• Extensive experience with the ServiceNow platform, including ITSM, ITOM, and Service Portal.
• Proficiency in JavaScript, HTML, CSS, and Glide APIs for building custom applications and widgets.
• Experience with ServiceNow integrations, including REST/SOAP web services and other integration methods.
• Strong knowledge of UI Policies, Client Scripts, Business Rules, and Access Control Lists (ACLs).
• Experience with ServiceNow based AI and Performance Analytics
• Experience with database schema design and development within the ServiceNow platform.
• Solid understanding of ITIL principles.
• Excellent communication, interpersonal, and problem-solving skills.
• US Citizenship Required
• Ability to obtain and maintain a Public Trust clearance

Preferred Qualifications:

• ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) certification.
• Experience with HRSD, GRC, or other ServiceNow modules.
• Familiarity with PaaS (Platform as a Service) and SaaS (Software as a Service) models.