NOC Technician 2 (SCA)

Peraton is seeking a Infrastructure Monitoring Analyst. The Infrastructure Monitoring Analyst is responsible for providing first-level network and IT infrastructure event monitoring and event management in a 24 x 7 operations environment. The Infrastructure Monitoring Analyst is also responsible for comparing and correlating events from multiple sources, maintaining accurate incident records, and initiating appropriate actions to avoid or minimize loss of IT services. This position requires familiarity with the network architecture and with supported applications within the Military Health System (MHS) environment. This position will be onsite and located in San Antonio, TX 

What you’ll do:

The Infrastructure Monitoring Analyst will be responsible for the following but not limited to:

• Accurately log, ticket, and own/escalate incidents resulting from infrastructure events.
• Provide accurate, timely, and professional documentation on all supported issues.
• Provide a high level of professionalism and customer service.
• Follow up on all incidents in a timely and professional manner.
• Quickly identify and escalate high-priority issues.
• Accurately triage/assign/escalate tickets per standard operating procedures.
• Efficiently and accurately, resolve all assigned incidents.
• Identify and document incident resolution and support knowledge.
• Complete all assigned duties in a timely and accurate manner.
• Adhere to the schedule and have dependable attendance.

Required qualifications:

• Requires High School level plus some advanced training. 4-5 years of experience.
• Must be a U.S Citizen
• Ablilty to obtain Public Trust clearance
• Department of Defense security clearance (ADP II Public Trust) or the ability to obtain one
• Security+CE required

Desired qualifications:

• Familiar with ITIL (certification preferred)
• Technically competent
• Strong critical-thinking skills that facilitate expedient problem solving
• Basic familiarity with common network monitoring tools (i.e. Splunk, SolarWinds)
• Familiarity with ServiceNow is preferred
• Excellent communication, customer service, time management, conflict resolution, and problem determination/resolution skills are a must
• Familiar with Service Desk support methodology
• Functional knowledge of Windows XP, MS Outlook/Office, VPN/remote access, printers, networking technology (routing, switching, network management)
• Must be able to work in a stressful environment.