Senior Operations Manager

Peraton is seeking a Senior Operations Manager who will be responsible for managing the day-to-day operations of the client contract. They will act as single points of contact for all network, and service-related matters, particularly those requiring real-time decision-making and resolution. They will serve as a senior-level engineer with the authority to direct the Contractor’s technical staff and subcontractors. 

They must provide 24x7x365 availability (directly or through designated backups) to manage Network Operations Center (NOC) and Security Operations Center (SOC) concerns and respond to urgent State requests. They will actively participate in contract workgroups and ensure alignment with the service’s operational objectives. 

Key Responsibilities: 

• Act as a senior engineering point of contact for operational-related escalations and issue resolution.
• Direct Contractor staff and subcontractors in the execution of NOC or SOC-related responsibilities.
• Maintain continuous availability (24/7/365) for critical support and incident response, either personally or through designated backups.
• Participate in all technical workgroups or committees created by either Peraton or the client with stakeholders to ensure service reliability, continuity, and security compliance as it relates to the contract.
• Oversee and support the implementation of network and security operations, performance monitoring, and compliance with applicable regulations.
• Ensure that best practices for telecommunications service performance and security are maintained across the contract environment.
• Contribute to the development and execution of business continuity and disaster recovery (BC/DR) strategies, including plan creation and maintenance.
• Ensures enforcement of enterprise-wide security policies, detection of anomalies, and response to threats
• Coordinates with internal security analysts, auditors, and the client’s cybersecurity leads
• Experience leading troubleshooting and restoration efforts for service-impacting events
• Provides operation direction to Tier 1-3 engineers, SOC analysts, field techs, and vendor partners
• Manages shift coverage, rotation schedules, and ensures personnel are trained and certified
• Owns incident lifecycle from detection to resolution, including communication to internal/external stakeholders
• Leads war rooms and client updates during major events, and drives mitigation and remediation plans
• Participate in bi-weekly and monthly operational meetings with client
• Contributes to policy decisions, threshold tuning, change requests, and operations playbook refinement
• Tracks and reports on uptime, response times, SLA adherence, and ticket aging
• Ensures accurate input into SLA credit reviews, service quality assessments, and contract

**Position is part of a proposal opportunity**

Minimum Qualifications: 

• Master's degree or higher in an engineering discipline (foreign equivalents accepted).
  • Alternatively: Seven (7) additional years of relevant work experience may substitute for the degree requirement.
• Ten (10) years or more of work experience in relevant operational or security engineering roles.

Technical Knowledge: 

• Strong understanding of Florida government business practices, with specific knowledge of the State of Florida operations, specific to agencies, cities, counties and universities.
• Proven experience in managing real-time monitoring, incident response, escalation paths, business continuity and disaster recovery, including the development and implementation of DR plans.
• Familiarity with multi-tier incident management, root cause analysis (RCA), and post-incident reviews (PIRs)
• Deep understanding of tools such as SIEMs, SNMP/NMS platforms, packet capture tools, IDS/IPS, and syslog analysis
• Strong knowledge of MPLS, SD-WAN, VPN, QoS, VRF, and enterprise IP routing
• Experience leading troubleshooting and restoration efforts for service-impacting events
• Operational familiarity with CPE deployment, backbone routing, circuit provisioning, and failover configurations
• Proficiency with firewalls, DDoS mitigation, centralized VPN, access control lists, and log analysis
• In-depth knowledge of telecommunications industry standards for performance and security.
• Experience with modern information security architecture and security tools.
• Familiarity with applicable federal and state regulations related to security.
• Strong understanding of technologies and processes used to maintain secure and reliable telecommunications networks, specifically as related to the contract.
• NOC Tools: SolarWinds, NetFlow, ThousandEyes, Splunk, LogicMonitor
• SOC Tools: Palo Alto, Fortinet, Cisco ASA/Firepower, Crowdstrike, SentinelOne, Splunk SIEM
• Ticketing/Workflow: ServiceNow, Jira, Remedy
• U.S. Citizen

Preferred Qualifications: 

• Professional Certifications such as:
• • Certified Information Security Manager (CISM) – for security operations
  • Certified Information Systems Security Professional (CISSP) – for security operations
  • Certified Global Information Assurance Professional (GIAC) – for security operations
  • CCNP/CCIE, JNCIP/JNCIE – for network infrastructure
  • ITIL v4 – for Incident, change and problem management processes
  • PMP or Lean Six Sigma – desirable for operational governance