SITEC - Mobile Device Support Specialist - MacDill

Peraton requires Mobile Device Support Specialists to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3.  Positions are located at the SOCOM Headquarters at MacDill, AFB FL, and at the TSOC and Component locations in the United States and abroad.  

The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365. 

Responsibilites:

• Provisions, manages, maintains, and tracks end user mobile computing devices authorized and assigned to individual personnel for secure and non-secure communications.  

• Configures and maintains mobile computing devices and associated auxiliary devices as directed by the Government and in accordance with applicable DoD Cybersecurity policies, procedures, regulations, and directives.  

• Baselines and maintains end user mobile computing device configurations, including STIGs, and maintains configuration control and policy management of devices.  

• Assists the Government to draft mobile computing policies and procedures, implement and integrate new mobile computing services and technologies, and troubleshoot, repair, and provide logistical support for existing mobile devices.  

• Interfaces directly with customers to provide training and to resolve issues related to services.  

• Maintains mobile computing device utilization history, including a review of device and service usage, audits, and reconciliation of utilization.  

• Coordinates and manages accountability of new equipment, replacement equipment, and upgrades, and tracks the disposition of equipment throughout its lifecycle.  

• This role will directly oversee day-to-day operations of 6 employees supporting campus SIPR kits and phones. 

Required Qualifications:

• Min 12 years with HS Diploma, 10 years with AS/AA degree, 8 years with BS/BA, 6 years with MS/MA, or 3 years with PHD 
• Ability to communicate clearly to both technical and non-technical stakeholders. 
• Knowledge of iPhone, Samsung, and BlackBerry devices to include IOS and AOS and emergent technologies required. 
• DoD TS/SCI clearance is required  
• DoDD 8570 IAT II Certification