SITEC - Operations Support Service Owner Lead - MacDill AFB

Peraton requires an Operations Support Service Owner Lead to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3 EOM. 

This position is located at MacDill AFB in Florida.  

The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.  

The Enterprise, Operations Support Service Owner Lead (SOL) will drive SIE’s enterprise-wide transformation by standing up and directing the Operations Support organization, integrating critical support functions—Change, Configuration & Asset Management; Incident Management; Test, Evaluation & Release; RMF; ITSM/Remedy; Identity & Access; Governance; and Service Modernization & Automation—into a cohesive organization delivering essential support services to the J63 operational community. 

Key responsibilities will be to: 

• Establish unified governance and ITIL-aligned practices to improve SLA compliance, reduce risk, and ensure consistent, mission-focused support. 

• Oversee RMF integration to meet DoD security mandates via ATO package oversight, STIG/IAVA enforcement, and enterprise-wide continuous monitoring packages. 

• Direct Test, Evaluation & Release operations to validate deployments, reduce disruption, and accelerate service readiness across the enterprise. 

• Manage Service Lifecycle modernization and automation efforts, deploying scalable tools and workflows that reduce manual workload and increase agility. 

• Oversee the operational transition from Remedy to ServiceNow, enabling automation, predictive issue resolution, and scalable ITSM operations. 

• Align cross-functional teams to eliminate silos, reduce redundancy, and drive proactive incident and problem management—improving MTTR and reducing backlog. 

• Partner with senior leadership to ensure compliance, performance transparency, and long-term scalability of ITSM operations. 

Required Qualifications: 

• Minimum 12 years of experience 

• DoD TS/SCI clearance  

• Proven leadership in enterprise ITSM transformation and/or operational alignment. 

• Demonstrated experience managing full-service lifecycle operations—from design and transition to operations and continual improvement 

• Expertise in ITIL-based governance, service lifecycle management, and process optimization. 

• Strong background in incident, problem, and change management across complex environments. 

• Ability to lead cross-functional teams, drive stakeholder engagement, and deliver measurable outcomes. 

Desired Qualifications: 

• Hands-on experience with Remedy and ServiceNow platforms, including migration and automation strategies. 

• Deep understanding of RMF, ATO processes, and DoD cybersecurity compliance frameworks. 

• Experience with enterprise-wide monitoring, orchestration, or automation tools 

• PMP (Project Management Professional) 

• ITIL v4 (or equivalent ITIL certification)