SITEC - ServiceNow Business Analyst - MacDill AFB

Peraton requires Systems Engineers to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3 EOM.  This position is located at MacDill AFB in Florida.

The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.

We are seeking an IT ServiceNow Business Analyst to join our team. The IT ServiceNow Business Analyst acts as a key facilitator between USSOCOM and the project team to assist in improving processes, development efforts, services and tools using data analytics to gather technical and functional requirements, document processes and workflows, and deliver data-driven recommendations and solutions. Currently, this role requires weekly in-office attendance, as well as participation in occasional team meetings, training sessions, and customer events.

Key Responsibilities and Essential Job Functions:

• Collaborate with stakeholders to gather, document and analyze technical and functional requirements for the purpose of solution design, selection and/or process improvement recommendations.
• Evaluate business processes to identify and report on opportunities for improvement.
• Conduct, manage and facilitate system and data analysis to assist the organization with selecting and evaluating tools that best meet stakeholder and business needs.
• Design ServiceNow modules, workflows, forms, reports, and dashboards to support ITSM, ITOM, ITBM, and other business processes.
• Conduct business process modeling audits for the organization and identify opportunities for optimization.
• Stay current with IT advancements, ServiceNow best practices, updates, and new features to continuously improve design recommendations, automate manual processes (when appropriate) and modernize systems.
• Facilitate meetings, training and presentations to gather requirements and relay recommendations to all levels of stakeholders throughout the organization.
• Produce detailed status and recommendation reports for review and digestion by all levels of stakeholders throughout the organization.
• Work with the project team and stakeholders to define and document project scope, objectives, risks, tasks, deliverables and resource needs.
• Participates in user acceptance testing and validation of designed solutions.
• Special projects and duties as assigned

Required Qualifications: 

• 12 years with HS degree,  10 years with AS/AA degree, or 8 years with BS/BA, 6 years with MS/MA, 3 years with PhD
• DoD TS/SCI clearance or above 
• DoD 8570 IAT II Certification
• Business Analyst experience with Software Delivery in an Agile Environment with multiple Product/Service owners and workstream to support. 
• Operational knowledge and experience with ServiceNow
• Experience with ServiceNow patching/upgrade cycle, testing, and development methods
• Excellent oral and written communication skills with the ability to interact effectively with stakeholders at all levels of the organization.
• Excellent problem-solving skills that enable you to hear a problem and identify unspoken or nuanced issues.
• Strong analytical and conceptual thinking skills
• Strong facilitation skills with the ability to explain difficult concepts to non-technical stakeholders
• Excellent documentation, presentation and process modeling skills

Desired Qualifications:

• Experience working on large scale projects as well as handling day-to-day operational requests from customers
• Understanding of project management methodologies and software development lifecycle
• Strong understanding of ITIL processes and ServiceNow best practices
• ServiceNow Certified Implementation Specialist IT Service Management or any other specialty
• ServiceNow Certified Application Developer