SITEC - UC Administrator - Fort Bragg, NC

Peraton requires UC Administrators to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3 EOM.  This position is located at Fort Bragg, NC. 

 The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365. 

• Administers the operation of all SOCOM Unified Communications systems and services according to Government policies and procedures.
• Coordinates and implements UC software and hardware upgrades.
• Troubleshoots and resolves UC performance, connectivity, and related UC problems.
• Administers UC security, antivirus, and spam control measures.
• Uses a variety of tools to monitor and troubleshoot the network.
• Works independently and provides administration of UC systems.
• Creates monitoring reports and logs and ensures the functionality of UC systems.
• Documents and maintains UC topologies.
• Resolves ticket requests, works to resolve incidents, and escalates to the engineering team when required.
• Adds Office 365 users and assign licenses (manually or by using automated tools such as PowerShell scripts).
• Configures settings and policies for Office 365, such as managing USSOCOM’s security, compliance, and productivity. These settings include password policies, email protection, device management, and more.
• Maintains the setup of email and other services (such as Exchange Online, SharePoint Online, OneDrive for Business, and Teams) to meet your USSOCOM's needs and enable collaboration and communication.
• Monitors Office 365 and Cisco Jabber usage and troubleshoot issues that arise. This can involve monitoring service health, analyzing usage reports, and responding to user feedback and support requests.
• Stays up to date with Office 365 and Cisco Jabber updates and new features and evaluate how they may impact USSOCOM.
• Manages configuration settings for USSOCOM’s use and set up of Cisco Jabber, including installing the software/updates, configuring settings, and connecting to USSOCOM's server(s).
• Adds and manage users: to Cisco Jabber and manage their access and settings, such as creating user accounts, assigning roles, and configuring user settings.
• Configures chat and calling features for Cisco Jabber to meet USSOCOM's needs. This involves setting up chat rooms, configuring audio and video settings, and setting up call forwarding and voicemail.
• Manages Cisco Jabber contacts and groups to enable collaboration and communication. This involves creating contact lists, adding contacts, and setting up groups.

Required Qualifications:

• Min 12 years with HS degree, 8 years with BS/BA, 6 years with MS/MA, 3 years with a PHD
• DoD TS/SCI clearance 
• DoD 8570 IAT II Certification  
• At least 3 years of relevant IT experience
• Proficiency in Microsoft operating platforms and office applications