Telephone Technician

Peraton is searching for a Telephone Technician to work at Offutt AFB.

What you will do: 

Telephone Technician is assigned to and directly supports the J632 Unified Communications Branch by performing the following duties:

• Diagnose and resolve hardware and software issues related to Cisco VoIP phones and other Unified Communications endpoints
• Perform physical replacement and configuration of Cisco VoIP phones
• Troubleshoot and resolve integration issues between UC systems and other applications
• Administer and maintain the server infrastructure supporting the UC environment, including CUCM, Unity Connection, Cisco Finesse and other related servers/systems
• Perform system upgrades, patches, and security updates to ensure system stability and security.
• Monitor system performance and proactively identify potential issues
• Manage and administer Cisco Unified Communications Manager (CUCM), including device configuration, user provisioning, call routing, and dial plan management
• Configure and maintain call queues, hunt groups, and auto-attendant systems
• Manages the Cisco Unified Border Element and Gateways connecting the VOIP infrastructure
• Utilize ServiceNow (or other designated ITSM platform) to track, manage, and resolve incidents, service requests, and change requests related to UC telephony

Security Compliance:

• Implement and maintain UC systems in accordance with applicable Department of Defense (DoD) Security Technical Implementation Guides (STIGs)
• Configure and harden UC systems to meet DoD security requirements, including but not limited to access controls, auditing, and encryption
• Document STIG compliance activities and maintain evidence of security controls
• Report on STIG compliance status as required

What you will need: 

• BS with 5 Years, or HS Diploma and 9 years of relevant work experience
• Must hold, at minimum active/current DoD Secret with the ability to obtain Top Secret with SCI
• VoIP Troubleshooting, maintenance, and administration experience
• CompTIA Security+ or DoD 8570 IAT Level II equivalent certification
• Desired Certification - CCNP Collaboration