Cyber IT Specialist - 1st shift
CAtegory:
Clearance:
Location:
Telecommute:
About Peraton
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
Program Overview
About The Role
Peraton is seeking a Cyber IT Specialist to become part of Peraton's leading cyber and technology security experience to enable innovative, effective, and secure business processes.
Location: Beltsville, MD.
This is for the first shift, from 6:00 AM - 2:00 PM, EST.
What you’ll do:
- Monitor email for service requests and respond within 30 minutes of receipt.
- Clearly and accurately detail, monitor and track all work through events logged and resolved in government furnished ITSM tool (ticketing system).
- Diagnose and resolve customer reported system incidents, problems, and events. Keep users apprised of incident and resolution status.
- Implement industry recognized ITSM processes to support organizational increase on high reliable IT services.
- Provide status and outage communication via the phone system, email communication, and applicable web sites within 15 minutes of identification.
- Coordinate and/or maintain call back lists, escalation lists, special events, etc., with appropriate customer representative and COR.
- Develop, maintain, and implement a Major Incident Response (MIR) plan to support priority service restoration, stakeholder & Government awareness, and escalation path for significant service degradations as outlined by the Government.
- Provide service restoration support to include implementing corrective action on documented/known issues, escalating issues for support, and acting as incident coordinator maintaining incident journals, setting up conference calls, contacting and coordinating support with Security Tools SMEs, managing service degradation notifications.
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Qualifications
Required:
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SCA / Union / Intern Rate or Range
Details
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
