Help Desk Support Technician
CAtegory:
Clearance:
Location:
Telecommute:
About Peraton
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
Program Overview
About The Role
Peraton is seeking a Help Desk Support Technician to support our customer onsite in Springfield, VA:
- Resolves technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
- Diagnoses, identifies, isolates and analyzes problems utilizing historical database records. May route calls to product line specialists.
- Maintains and updates records and tracking databases.
- Alerts management to recurring problems and patterns of problems.
- Performs basic PC, PBX, and network software programming.
Qualifications
- Requires High School diploma plus some advanced training; Minimum of 3 years
- Requires an active TS/SCI level clearance
SCA / Union / Intern Rate or Range
Details
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
