SITEC - GMSC PC Technician - MacDill AFB
CAtegory:
Clearance:
Location:
Telecommute:
About Peraton
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
Program Overview
About The Role
Peraton requires PC Techs to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3 EOM. This position is located at MacDill AFB in Florida.
The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.
Primary Duties:
- Troubleshooting and proactively resolving technical issues
- Responding to requests for technical support
- Providing recommendations for technical support
- Providing technical problem solving for customer support of database
- Installing, configuring, and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers
- Installing and configuring application and operating system software and upgrades
- Troubleshooting and repairing hardware and network connectivity issues
- Removing old equipment and performing data migration to new machines
- Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades
- Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule
- Analyzing and making recommendations for hardware and software standardization
- Able to troubleshoot VTC equipment and escalate to the appropriate Tier support
Secondary Duties:
- Monitor Enterprise servers and services via Riverbed
- Conduct 24/7 hourly checks for core Enterprise services
- Monitor the health of O365 and cloud services
- Monitor azure servers for mobility up time
- Monitor Cisco Unified Communications Manager (CUCM) Cisco Unified Presence (CUP) clusters
- Monitor Enterprise portals to include powershell ping testing
- Gather data for Senior Government reports.
- Analyze, diagnose, report applications and device issues.
- Create trouble tickets for critical core service alerts
- Maintain continuity log to pass critical information to all shifts
- Provide clear troubleshooting and reporting via the Remedy
- Conduct phone checks to ensure device functionality and security
- Collect, analyze, capture metrics on Enterprise IT servers and devices
- Create reports to identify expiration of crypto devices
Qualifications
Required Qualifications:
- Min 9 years with HS Diploma, 7 years with AS/AA degree, 5 years with BS/BA, or 3 years with MS/MA
- DoD 8570 IAT II Certification
- DoD TS/SCI clearance
- Work evening, nights, holidays, and weekends
- At least 1 year of previous experience working as a PC Tech or Help Desk
- Have a demonstrated ability to communicate exceptionally well both orally and in writing, as well as have a positive customer service attitude.
- Strong problem-solving skills
- Works well under pressure in a high tempo environment.
- Strong proactive team player
- Experience with Active Directory
- Experience with monitoring with Solarwinds
- Experience with monitoring with Riverbed
- Experience with Remedy
- Experience with UEM Unified Endpoints
- Experience with Microsoft product suite
- Experience with AWS
- Experience with Azur
Desired Qualifications:
- Experience with managing mobile phones with Microsoft Intune
- Experience with Service Now
- Experience with using AI
- Experience with automating processes
SCA / Union / Intern Rate or Range
Details
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
