About Peraton
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
About The Role
Peraton is seeking an Application Support Agent. This position will perform the following duties (but not limited to):
- Answers incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information of a non-technical nature.
- Responds to customer inquiries, provides customers with product and service information and processes orders, forms and applications.
- May also make outboard service calls to potential customers.
- Utilizes mechanized systems to initiate and complete service orders and handle customer requests.
- Researches required information using available resources.
- Identifies and escalates priority issues and complaints.
- Follows up customer calls where necessary.
- Completes call logs and produces call reports.
- May be required to work in one or multiple queues/skill sets over various customer contact channels.
- May assist in training new employees.
Qualifications
Required Qualifications:
- High School with 2 years’ experience
- Must be US Citizen
- Ability to obtain Department of Defense security clearance (ADP II Public Trust) Strong critical thinking skills that facilitate expedient problem solving
- Must be capable of supporting and maintaining proficiency for a wide range of services The ability to effectively communicate technical matters to a non-technical audience Strong customer service and communications skills
- Must be able to multi-task in a fast-paced environment with shifting priorities Knowledge of MS Office applications (Outlook, Word, Excel, PowerPoint) Familiar with Service Desk support methodology
Desired Qualifications:
- Familiarity with Military Health Systems is preferred Relevant technical certifications preferred
- Familiar with ITIL (certification preferred) HDI certification preferred
SCA / Union / Intern Rate or Range
Details
Target Salary Range: $30,000 - $48,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
Benefits Statement:
Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at <a href="https://www.careers.peraton.com/benefits" target="_blank" rel="noopener">https://www.careers.peraton.com/benefits.
Application Duration Statement:
The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
