Audio Visual Engineering, Lead Associate

Key Responsibilities 

Video Operations Support 

• Maintain and troubleshoot video conferencing equipment and systems. 

• Provide Tier 3 incident support and perform preventative maintenance. 

• Schedule and support virtual and hybrid conferences, ensuring high-quality delivery. 

• Assist with network refresh initiatives to maintain optimal performance. 

Infrastructure & System Management 

• Support new room build-outs, technology refresh projects, and system upgrades. 

• Conduct requirements analysis and site surveys for new installations. 

• Design conference room layouts and system configurations. 

• Manage procurement, inventory, and asset tracking for video equipment. 

• Document configurations and maintain system documentation. 

• Perform system testing and support security reviews and certification processes. 

Event Production & Coordination 

• Establish processes and standards for virtual/hybrid events at DOE. 

• Coordinate with program office POCs, external presenters, labs, and vendors. 

• Schedule and conduct multiple dry runs for events. 

• Troubleshoot technical issues during rehearsals and live events. 

• Format presentation slides and produce live events. 

• Conduct post-event assessments, capture lessons learned, and update SOPs. 

Customer Support & Training 

• Provide training for end-users on video conferencing systems and event processes. 

• Deliver exceptional customer service and technical support during events. 

Strategic Planning & Innovation 

• Participate in technology refresh planning and strategic initiatives. 

• Research and recommend innovative video technologies and solutions. 

• Minimum of 5 years with BS/BA; Minimum of 3 years with MS/MA; Minimum of 9 years with High School Diploma 
• Experience: 

• Experience with video conferencing, AV systems, or IT infrastructure support. 

• Experience with VTC systems (Cisco, Polycom, Zoom, Teams, etc.). 

• Familiarity with network infrastructure and Tier 3 troubleshooting. 

• Skills: 

• Strong knowledge of AV system design and integration. 

• Proficiency in project management and documentation. 

• Excellent communication and coordination skills. 

• Ability to work under pressure and manage multiple priorities. 

• Must be able to obtain and maintain a Department of Energy (DOE) security clearance.