Benefits, Senior Associate

We are seeking a highly motivated and detail-oriented Benefits Senior Associate to join our collaborative Benefits & Global Mobility team. This role is pivotal in delivering an exceptional employee experience through responsive service, issue resolution, and vendor coordination across core benefits and leave of absence programs. The ideal candidate thrives in a fast-paced, highly regulated, and professional environment, demonstrates sound judgment and discretion, and brings a passion for employee well-being and operational excellence.

The Role:

• Administer and enhance the corporate benefits portfolio—including medical, dental, vision, life, disability, and voluntary offerings—with precision and care.
• Serve as a trusted resource for employee, HRBP, and Talent Acquisition inquiries related to benefits and leave of absence, delivering empathetic, timely, and accurate support across multiple communication channels.
• Resolve complex and escalated issues by coordinating with third-party administrators, internal stakeholders, and external vendors to ensure swift resolution and satisfaction.
• Support and manage leave of absence programs (e.g., FMLA, short-term disability, long-term disability, state-mandated leaves), ensuring clear, compassionate communication and seamless coordination between employees, managers, and vendors.
• Analyze data and trends using Excel and internal systems (HRIS, Payroll, Benefits Administration System) to drive operational insights, reporting accuracy, and continuous improvement.
• Reconcile benefits-related invoices and payments, including tracking and calculating HSA contributions and employer funding with meticulous attention to detail.
• Handle sensitive claims (i.e., Life/AD&D, disability, FMLA, medical/Rx, etc.) with discretion, compassion, and accuracy, ensuring timely processing and coordination with relevant parties.
• Conduct regular audits to maintain data integrity across systems and pro-actively address discrepancies with internal and external partners.
• Process critical documentation related to Medicare, loss of coverage, QMSCOs, adoption assistance, and state-mandated leave programs.
• Collaborate cross-functionally with Talent Acquisition, Payroll, Compensation, Compliance, Legal, and other teams to support inquiries, initiatives, and process improvements that elevate both administration and the employee experience.
• Champion a culture of excellence, bringing strong critical thinking, problem-solving skills, and professional communication—both written and verbal—to every interaction.

• 2+ years of experience with Bachelors degree in Human Resources, Psychology, Health-care, or similar area required.
• 6+ years of relevant experience may be considered in lieu of degree.
• Familiarity with government contracting a plus.
• Excellent verbal and written communication skills.
• Detail oriented with superb analytical skills, including advanced Excel capabilities.
• A team player who works well both independently and as part of a team; driven to provide top-notch service to our employees.
• A highly motivated individual, eager to learn and grow in a fast-paced environment.

   

Desired Qualities:

• • A passion for employee experience, benefits, and leave of absence programs.
  • Exceptional attention to detail and organizational skills.
  • Ability to thrive in a fast-paced, highly regulated, and professional environment.
  • Discretion and sound judgment when handling sensitive information.
  • Strong critical thinking and problem-solving capabilities.
  • Excellent written and verbal communication skills.
  • A collaborative mindset and commitment to continuous improvement.