Front Desk Manager

Peraton is seeking a Front Desk Manager who will be responsible for overseeing the operations of the front desk or reception area in Northern Virginia office locations. The role involves managing badging, ensuring visitor satisfaction, and maintaining efficient front desk procedures.

Responsibilities:

• Visitor Services:

• Ensure a high level of customer service and visitor satisfaction.
• Handle visitor inquiries, requests, and complaints promptly and professionally.
• Coordinate special requests and arrangements for visitors.

• Oversee daily front desk operations, including check-in/check-out and badging procedures.

• Communication:

• Maintain effective communication with other departments to ensure smooth operations.
• Relay important information to front desk staff and other relevant teams.

• Training:

• Provide training to other front desk staff on customer service, procedures, and use of systems.
• Keep staff updated on policies, and relevant information.

• Security and Safety:

• Ensure the security and safety of staff and visitors.
• Implement emergency procedures and coordinate with relevant authorities.

• Education: A high school diploma is required.
• Experience: 5+ years of experience in front desk operations or guest services, with some managerial or supervisory experience.
• Communication Skills: Excellent communication and interpersonal skills.
• Organizational Skills: Strong organizational and multitasking abilities.
• Problem-Solving: Ability to handle guest requests or complaints and resolve issues effectively.
• Technology: Familiarity with property management systems and other front office technologies.
• Management Skills: Effective team management skills.
• Customer Focus: A commitment to providing exceptional customer service.
• Clearance: Active Top Secret Clearance required.