IT Monitoring Administrator

Join Peraton in advancing the safety, efficiency, and modernization of the National Airspace System (NAS) through the FAA’s Brand-New Air Traffic Control System (BNATCS) contract. As a trusted partner to the Federal Aviation Administration, Peraton helps deliver the systems and services that keep our nation’s skies safe and connected. We’re looking for innovative professionals who thrive in mission-critical environments and are passionate about shaping the future of air traffic management. This is your chance to make an impact on one of the world’s most vital transportation infrastructures, working alongside leaders in aviation, engineering, data science, and systems integration.

 At Peraton, you won’t just support the mission — you’ll define it.

Join a team dedicated to protecting the safety and integrity of U.S. air travel. Peraton is seeking a IT Monitoring Administrator (MicroFocus OBM & NNM) to join our team and help shape the future of U.S. airspace operations. In this pivotal role, you will ensure that FAA National Airspace Systems are upgraded in a timely manner.

We are seeking a detail-oriented, IT professional to support our enterprise monitoring environment for a long-term, on-site engagement. The primary focus of this role will be the day-to-day administration, onboarding of Configuration Items (CIs), and basic troubleshooting within MicroFocus (now OpenText) Operations Bridge Manager (OBM) and Network Node Manager (NNMi). The ideal candidate must possess a solid foundational knowledge of IT infrastructure, have excellent attention to detail, and be highly capable of following established Standard Operating Procedures (SOPs) for onboarding and issue resolution.

Work Location:

• This position is 100% on-site located in Atlantic City, NJ.
• Must be reliable, possess reliable transportation and be comfortable working 100% on-site. 
• Evening and occasional overnight hours will be required to support Production onboarding activities.

Key Responsibilities:

• Configuration Items (CIs) Management: Execute standard, repeatable procedures to add, configure, and maintain CIs across MicroFocus OBM and NNMi.
• Device Onboarding: Follow step-by-step onboarding documentation to integrate new network devices, servers, and applications into the monitoring ecosystem.
• Basic Troubleshooting: Perform Tier 1 / Tier 2 troubleshooting for CI discovery issues, agent connectivity problems, and basic monitoring alerts.
• Documentation & Compliance: Ensure all CIs are tagged, grouped, and documented correctly according to enterprise standards.
• Escalation: Identify when an issue falls outside of standard operating procedures and accurately escalate complex configuration or system issues to senior monitoring engineers.
• Maintenance: Assist with routine system health checks and data cleanup tasks to ensure the monitoring environment remains accurate and up to date.
• Soft Skills: Strong attention to detail, highly organized, and reliable. Good written and verbal communication skills for documenting tickets and collaborating with senior engineers.

Basic Qualifications:

• U.S. Citizenship Required
• Must have the ability to obtain / maintain a Public Trust clearance
• Bachelor’s degree and 0 years’ experience or Associate’s degree and 2 years’ experience or HS diploma/equivalent and 4 years’ experience
• Experience in IT Operations, Network Operations Center (NOC) support, Helpdesk, or a junior systems/network administrator role.
• Basic understanding of IT infrastructure, including networking concepts (SNMP, IP addressing, ping/traceroute) and standard server operating systems (Windows, Linux).
• Exposure to enterprise monitoring systems. Previous hands-on experience with MicroFocus/OpenText OBM and NNMi is preferred, but experience with similar tools (e.g., SolarWinds, Datadog, PRTG, LogicMonitor) combined with a fast learning curve will be considered.
• Proven ability to read, understand, and strictly adhere to technical documentation and Standard Operating Procedures (SOPs). 

Preferred skills:

• Exposure to FAA programs or NAS systems.
• CompTIA A+, Network+, or Server+
• ITIL Foundation certification

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