ITSM Tool Developer

Join Peraton's mission-critical team supporting secure, real-time data delivery across complex operational environments in direct support of our nation's warfighters. If you are driven by national security and energized by cutting-edge C2ISR capabilities, sensor integration, and resilient data transport solutions, we invite you to join our team. 

We are seeking highly cleared professionals who excel at the intersection of advanced communications infrastructure, distributed systems, and mission assurance—where reliability, security, and performance are paramount. 

Specifically, we are looking for a TS/SCI cleared ITSM Tool Developer - SME to support this mission at Pope Army Airfield, North Carolina. 

Responsibilities:  

As an ITSM Tool Developer - SME you will provide technical and management leadership for all equipment and information support functions across the Task Order. Your responsibilities include: 

• Provides strategic technical and management leadership for defining the overarching vision, policies, and architectural standards for ITSM tool (ServiceNow) development specifically for C2ISR Configuration Change Management (CCM) across the entire enterprise. 
• Establishes enterprise-level goals and long-range strategic plans for optimizing the ITSM platform's development (e.g., ServiceNow) to support systematic documentation, tracking, and management of all engineering change requests and design modifications. 
• Serves as the principal authority on complex ITSM platform architecture, CMDB design principles, advanced scripting (e.g., JavaScript, Angular, REST APIs), and integration strategies for mission-critical CCM processes. 
• Directs and controls all ITSM tool development initiatives related to CCM, holding ultimate responsibility for strategic planning, resource allocation, and process methodologies that ensure comprehensive traceability and continuous infrastructure management. 
• Leverages deep domain and expert technical knowledge of the ITSM platform to conduct comprehensive architectural reviews, develop advanced mitigation strategies for platform vulnerabilities, and integrate innovative, proactive development solutions (e.g., AI/ML-driven change impact analysis, predictive maintenance features within CCM). 
• Engages in high-level client negotiations and strategic interfacing with senior management, shaping ITSM tool development policies, resource allocation, and technical standards with critical impact on C2ISR mission effectiveness and the speed of capability deployment.  
• Utilize the following role specific tools: JavaScript, HTML, CSS, or other web development languages,  Configuration Management Databases (CMDB) (ServiceNow CMDB, BMC Helix, SolarWinds) for centralized repository and traceability of configuration items; version control systems (Git, Subversion) with CI/CD integration for automated testing, branching, and rollback; change impact analysis tools (dependency mapping engines, blast radius analyzers) for service dependency tracking and risk scoring; and automated conflict detection; enterprise configuration management platforms (SharePoint, Confluence, Alfresco) for documentation, site plans, rack elevations, and ICDs; compliance audit checklists for DoD CCM standards, RMF requirements, and Section 508 accessibility; 

Required qualifications: 

• Previous experience as an ITSM Tool Developer or similar role supporting a DoD customer at the CCMD level; 
• Minimum of 12 years’ experience with a BS/BA or 10 years’ experience with a MS/MA or 7 years’ experience with a PhD. or 16 years' w/o a degree or 14 years' with AA/AS
• A current, active DoD security clearance at the TS/SCI level 
• US citizenship is required 
• DoD 8140 role for WRC: 632; Element: IT; Work Role: Systems Developer; Proficiency Level: Advanced 

Desired Qualifications: 

• DoD-approved IA baseline certification for ADP-III/IT-III based on the IAT level and CE/Operating System (OS) certificate within six months of the assignment. 

Work Environment:  

• Location: Pope Army Airfield, NC 
• On-site expectations: Full-time on-site presence required for equipment management and asset tracking 
• Travel: May require occasional travel to CONUS and OCONUS sites for logistics coordination and facility assessments  

Why Join Us?   

• Be part of a mission-critical team supporting our nation’s elite and its mission partners in delivering cutting-edge C2ISR capabilities 
• Work in a dynamic and collaborative environment supporting critical national security operations 
• Manage cutting-edge communications and sensor systems that directly impact operational readiness 
• Access to professional development opportunities and career growth within the intelligence and cybersecurity community 
• Opportunity to work with advanced tactical communications technologies and AISR systems  

#C2ISR