Knowledge Manager

We are seeking a highly organized and detail-oriented Knowledge Manager to support the 363rd Intelligence, Surveillance and Reconnaissance Wing (363 ISRW) at Joint Base Langley-Eustis (JBLE).  The Knowledge Manager will play a critical role in managing, organizing, and optimizing information and knowledge-sharing processes to enhance mission effectiveness. This position requires expertise in knowledge management systems, collaboration tools, and the ability to streamline workflows to support intelligence and operational objectives. 

Key Responsibilities: 

• Develop and implement knowledge management strategies to ensure the efficient organization, storage, and retrieval of mission-critical information. 

• Manage and maintain knowledge repositories, ensuring data accuracy, accessibility, and security. 

• Facilitate collaboration and information sharing across teams, units, and stakeholders to enhance decision-making and operational efficiency. 

• Identify and address gaps in knowledge-sharing processes, recommending and implementing solutions to improve workflows. 

• Provide training and support to personnel on the use of knowledge management tools and systems. 

• Develop and deliver reports, dashboards, and metrics to track the effectiveness of knowledge management initiatives. 

• Collaborate with cross-functional teams, including analysts, mission planners, and leadership, to align knowledge management efforts with mission priorities. 

• Ensure compliance with all security protocols, classification guidelines, and organizational policies. 

Required Qualifications: 

• Experience Level: At least 6 years of experience conducting analysis relevant to the specific labor category with at least a portion of the experience within the last 2 years.
• Required Education: Bachelor’s degree from a college or university accredited by an agency recognized by the U.S. Department of Education or have associate’s degree from a college or university accredited by an agency recognized by the U.S. Department of Education and an additional 4 years of related experience, for a total of 10 years, as a substitute to the bachelor’s degree.

• Technical Expertise: 

• Proficiency in knowledge management systems, collaboration tools, and information-sharing platforms. 

• Familiarity with tools such as SharePoint, Confluence, or other enterprise knowledge management solutions. 

• Strong understanding of data organization, taxonomy, and metadata management. 

• Skills: 

• Exceptional organizational, analytical, and problem-solving skills. 

• Strong written and verbal communication skills for producing reports and training materials. 

• Ability to work collaboratively in a fast-paced, mission-driven environment. 

• Security Clearance: Active Top Secret/SCI clearance is required. 

Preferred Qualifications: 

• Experience supporting the 363 ISRW or similar organizations. 

• Knowledge of intelligence operations and information-sharing requirements. 

• Familiarity with advanced knowledge management tools and methodologies. 

• Certifications such as Certified Knowledge Manager (CKM) or equivalent. 

Why Join Us? 

• Be part of a mission-critical team supporting the U.S. Air Force's ISR operations. 

• Work in a dynamic and collaborative environment at Joint Base Langley-Eustis, a hub for Air Force intelligence and operational excellence. 

• Access to professional development opportunities and career growth within the knowledge management and intelligence community. 

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