Program Director

Peraton is seeking a highly experienced and dedicated Program Director to serve as the primary liaison between our organization and our client. This key staff position is critical to the day-to-day oversight and coordination of all client activities, ensuring a high level of service delivery, operational responsiveness, and client satisfaction. The ideal candidate will act as the senior point of contact with the client and represent the client’s interests to our internal leadership.  Must be able to travel to Florida for on-site work. 

 Day to Day Roles and Responsibilities: 

• Serve as the primary contact with the client and associated contract issues.
• Provide full-time, dedicated account management support; being available to be at the clients’ office when required for meetings.
• Ensure day-to-day coordination and timely resolution of all client service issues and inquiries.
• Represent client concerns and interests to internal Contractor management and leadership teams.
• Maintain 24/7/365 availability, including designated backup coverage, to respond to any critical service issues.
• Participate in all workgroups or committees created by either Peraton or the client that relate to the contract.
• Develop and maintain a deep understanding of contract deliverables, compliance obligations, and service performance metrics.
• Foster strong, transparent relationships with government stakeholders and ensure their evolving needs are proactively addressed.

Basic Qualifications: 

• High School diploma 16 years of experience, may have supervisory or management experience
• Must be a U.S. Citizen and must be able to pass a state local government background check. 
• 5+ years of experience in government account management or sales, specifically working with government clients.
• Strong understanding of State government business practices, with specific knowledge of the State operations specific to agencies, cities, counties and universities.
• Experience in the telecommunications industry, with demonstrated success managing complex service contracts.
• Excellent verbal and written communication skills, with the ability to interface confidently and effectively at all levels of the organization and with government officials.

Preferred Skills and Attributes: 

• Strong organizational and analytical skills, with the ability to manage multiple priorities in a fast-paced environment.
• Proven ability to build trust and credibility with senior government stakeholders.
• Experience with large-scale telecommunications or infrastructure projects.
• Ability to coordinate cross-functional internal teams (engineering, operations, security, billing)
• Familiarity with E-rate, Universal Service Fund (USF), and SLA-driven performance models
• Ability to drive and interpret root cause analysis (RCA) and corrective action plans (CAP)
• Understanding of ITIL or equivalent incident and change management frameworks
• Lead quarterly/annual planning with the client and internal teams
• Have run or managed a large system integration program of $40M+ annually

Preferred Certification (at least one of the following):

• PMP, ITIL, or Six Sigma certification

Other Requirements: 

• Must be available to respond to critical issues around the clock, including weekends and holidays.
• Travel may be required to attend in-person meetings or site visits.