Senior IT Field Technician

The Senior IT Field Technician will provide on-site technical support, troubleshooting, and maintenance of IT systems and equipment in support of the FAA BNATCS contract. This role requires strong problem-solving skills, customer service orientation, and the ability to work independently in diverse environments while ensuring that FAA BNATCS contract end-users have reliable access to technology resources for the IT infrastructure to operate smoothly.

Key Responsibilities

On-Site Support

• Travel to client or company locations in Northern Virginia to diagnose and resolve IT issues.
• Install, configure, and maintain hardware (computers, printers, mobile devices) and software.
• Provide support for networking equipment, cabling, and connectivity issues.

Troubleshooting & Maintenance

• Identify, analyze, and resolve technical problems in a timely manner.
• Perform preventive maintenance on IT systems and equipment.
• Escalate complex issues to higher-level support teams when necessary.

Customer Service

• Act as the primary point of contact for end-users requiring field support.
• Communicate technical solutions clearly and effectively to non-technical users.
• Maintain professionalism and build strong relationships with clients and staff.

Documentation & Reporting

• Record service requests, resolutions, and equipment inventory.
• Provide feedback on recurring issues to improve IT processes.
• Ensure compliance with IT policies and security standards.

** This position is contingent upon Peraton award of the associated contract. **

Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience) with 8 years of experience or Master's with 6 years of experience. An Associate's may be considered with 2 additional years of experience (for 10+ total)
• 6+ years of IT support experience, preferably in a field technician role.
• Strong knowledge of operating systems (Windows, macOS, Linux), networking basics, and common enterprise applications.
• Familiarity with remote support tools and ticketing systems.
• A valid driver’s license is required for this role.
• While this is a remote capable position- candidates must be willing to travel to multiple sites in the local DC/Maryland/NoVA local area as necessary.
• US Citizenship with the ability to obtain a Public Trust clearance

Preferred Qualifications

• Excellent troubleshooting and problem-solving abilities.
• Strong interpersonal and communication skills.
• Ability to work independently and manage time effectively.
• Customer-focused mindset with attention to detail.
• Experience with cloud platforms (Microsoft 365, Google Workspace) is beneficial.
• Certifications such as CompTIA A+, Network+, or Microsoft Certified Professional are a plus.