Senior Manager, Network Systems

Position Summary

The Network Operations Manager is responsible for leading the planning, engineering, implementation, and day-to-day operations of enterprise telecommunications systems. This role ensures the reliability, security, scalability, and performance of voice, data, and wireless communications infrastructure supporting mission-critical operations. The NetOps Manager will oversee network teams, manage vendor relationships, and ensure compliance with federal standards and regulations.

Key Responsibilities

Strategic Planning & Architecture

• Develop and execute long-term telecommunications and network strategies aligned with agency mission and IT objectives.
• Lead the design and engineering of secure, scalable, and resilient network infrastructures (LAN, WAN, MAN, wireless, and unified communications).
• Evaluate emerging technologies and recommend solutions to enhance performance, security, and cost efficiency.

Operations & Maintenance

• Oversee 24/7 network operations, ensuring high availability and performance of all telecommunications systems.
• Manage network monitoring, incident response, outage resolution, and root cause analysis.
• Establish and enforce service level agreements (SLAs) and key performance indicators (KPIs).

Security & Compliance

• Ensure all network systems comply with federal cybersecurity standards (e.g., FISMA, NIST, FedRAMP as applicable).
• Collaborate with cybersecurity teams to implement and maintain secure network architectures.
• Conduct regular audits, risk assessments, and vulnerability remediation efforts.

Team Leadership & Management

• Lead, mentor, and develop a team of network engineers, analysts, and operations staff.
• Define roles, responsibilities, and performance expectations.
• Foster a culture of accountability, innovation, and continuous improvement.

Project & Vendor Management

• Manage telecommunications projects, including upgrades, migrations, and new deployments.
• Oversee contracts, vendors, and service providers to ensure quality delivery and cost control.
• Coordinate with internal stakeholders, external partners, and government entities.

Budget & Resource Management

• Develop and manage budgets for telecommunications infrastructure and operations.
• Optimize resource allocation and identify cost-saving opportunities.

Documentation & Reporting

• Maintain accurate network documentation, diagrams, and standard operating procedures.
• Provide regular reports on system performance, incidents, and strategic initiatives to leadership.

Required Qualifications

• 12 years experience
• Bachelor's degree preferred
• Proven experience managing large-scale, enterprise telecommunications environments.
• Strong knowledge of networking technologies (e.g., routing/switching, MPLS, SD-WAN, VoIP, wireless systems).
• Experience with network monitoring and management tools.
• Demonstrated experience in federal IT environments or working with government regulations and compliance frameworks.

Preferred Certifications

• Cisco Certified Network Professional (CCNP) or Cisco Certified Internetwork Expert (CCIE)
• Certified Information Systems Security Professional (CISSP)
• ITIL Foundation or higher
• Project Management Professional (PMP)

Key Competencies

• Leadership and team development
• Strategic thinking and problem-solving
• Strong communication and stakeholder management
• Incident and crisis management
• Technical expertise in network infrastructure and telecommunications
• Attention to detail and commitment to compliance