Services Transition Readiness Analyst

Peraton is seeking a Services Transition Readiness Analyst (“Analyst”) to join our team of qualified and diverse individuals on our Department of State (DOS) Bureau of Diplomatic Technology (DT) Consular Affairs Enterprise Infrastructure Operations (CAEIO) Program. CAEIO provides IT Operations and Maintenance to modernize the legacy networks, applications, and databases supporting consular applications services globally. 

The Analyst plays a critical role in ensuring that new and modified applications, infrastructure, and services are fully prepared for successful introduction into the live Enterprise Infrastructure Operations (EIO) environment. Working as a key member of the Services Transition Readiness team, the Analyst partners closely with CAEIO contractors, DOS leadership, engineering teams, service center operations, and business stakeholders to plan, coordinate, and validate operational readiness. This role serves as the bridge between development and operations, ensuring that service transitions are executed with minimal risk, clear accountability, and full alignment to business expectations, user needs, and ITIL best practices.

Key Responsibilities

• Lead Service Transition Planning and Coordination
  Identify, plan, and manage service transitions to ensure seamless movement from development and engineering into operational acceptance across all EIO areas of responsibility, minimizing disruption to live services.

• Drive Operational Readiness and Acceptance
  Log, track, and validate Operational Readiness Requirements (ORRs) in collaboration with functional leads and process owners, ensuring operational teams are prepared to support new or changed services upon deployment.

• Develop and Maintain Transition Documentation
  Create, maintain, and govern comprehensive service transition documentation, including operational readiness checklists (ORCs), support models, and process artifacts, ensuring consistency, clarity, and audit readiness.

• Execute Readiness Reviews and Tabletop Exercises
  Prepare and facilitate operational readiness tabletop exercises to validate monitoring, failover, rollback, escalation, field support readiness, and identification of single points of failure prior to production release.

• Assess Service Performance and Risk Impacts
  Evaluate impacts to Service Level Agreements (SLAs), Service Level Objectives (SLOs), and key performance indicators (KPIs), and proactively identify service risks, partnering with teams to develop and implement mitigation strategies.

• Support Deployment and Post-Deployment Stabilization
  Coordinate with project managers, engineering, networking, and service center operations to support deployments and ensure appropriate post-deployment support services are in place.

• Serve as Service Transition Liaison and Advocate
  Represent Service Transition in project and product review meetings, acting as a liaison between technical teams and stakeholders while advocating ITIL-aligned service management processes and best practices.

• Ensure Knowledge Transfer and Stakeholder Communication
  Ensure all knowledge transfer activities, service support documentation, and knowledge articles are complete, accurate, approved, and available for operational use; provide clear, well-documented status updates to leadership and stakeholders throughout the transition lifecycle.

Core Work Hours: First Shift, 8-5pm ET (Flexible), Monday-Friday (occasional weekend work).

Location: This position is currently remote with work that requires one day per week in the office in Sterling, VA, or Washington, DC. The number of days in office is subject to change based on program or government requirements.

Required Qualifications

• U.S. citizenship and an active SECRET Government Security Clearance
• At least three years of experience as a Services Transition Analyst that has required increased scope of responsibility.
• Ability to document transition processes accurately, applying attention to detail.
• Ability to work independently, achieve productivity goals, and manage one’s time.
• Experience using ServiceNow.
• Experience using SharePoint to maintain documents.

Desired Qualifications

• ITIL v4 Foundation Certification.
• Previous U.S. Department of State experience associated with implementing and practical application of ITIL Service Transition and/or Service Management best practices.

Education and Experience Requirements: 9 years with High School diploma; 7 years with AS; 5 years with BS/BA; 3 years with MS/MA