SITEC3 - Systems Administrator - NCR

Peraton requires Systems Administrators to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3 EOM.  This position is located in Arlington, VA.  

The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365.    

Systems Administrators provide various project management, technical, and administrative support for assets employed at approved global locations and support the development of policies and procedures. They must possess strong problem-solving, analytical and communication skills, in addition to in-depth technical knowledge of the Government’s systems’ hardware and software. 

Duties include but are not limited to:
• Install, configure, upgrade, maintain, troubleshoot, and remove authorized IT hardware, software, and end-user systems.
• Administer user accounts, access permissions, shared-file access, and related system services.
• Manage Public Key Infrastructure (PKI), certificate, token, Common Access Card (CAC) PIN reset, and local registration authority functions.
• Test, maintain, and troubleshoot desktop video teleconference (VTC) systems.
• Monitor and troubleshoot VTC sessions, including VIP-supported events.
• Support messaging and collaboration services, including email and chat.
• Create, update, route, track, and escalate incidents and service requests using the approved IT Service Management (ITSM) tool.
• Diagnose and resolve end-user hardware, software, operating system, peripheral, and connectivity issues; reimage systems as required.
• Escalate unresolved incidents to the appropriate internal support team or vendor.
• Install, relocate, upgrade, modify, reconfigure, troubleshoot, and support the authorized disposition of IT hardware and software.
• Support Commercial Solutions for Classified (CSfC) capabilities and other authorized secure mobility and remote-access solutions.
• Diagnose and resolve end-user hardware, software, operating system, peripheral, and connectivity issues; reimage systems as required.
• Administer user accounts, maintain shared-file access permissions, and support approved access-management activities.

Qualifications:

• Minimum experience requirements: 12 years with a high school diploma; 10 years with an associate degree; or 8 years with a bachelor’s degree.
• Active Department of War (DoW) Top Secret/Sensitive Compartmented Information (TS/SCI) security clearance required.
• Meet Department of War (DoW) 8140 requirements for Work Role Code 451, Systems Administrator, at the Intermediate level or higher.
• Demonstrate exceptional oral and written communication skills and a positive, customer-focused service attitude.
• Be available for up to 20 percent local travel within the National Capital Region (NCR), including Pentagon, Mark Center, and Crystal City.
• Available to switch work locations between the Mark Center and Pentagon for extended periods.
• Available to travel to Tampa, Florida for training.