SITEC - Service Now IT Operations Management Systems Administrator - MacDill AFB

Peraton requires Systems Administrators to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3 EOM.  This position is located at MacDill AFB in Florida.

The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365. 

• Support technical configuration - across the ServiceNow IT Operations Management (ITOM) suite, including:
  • Discovery patterns, probes and sensors, and performance tuning at enterprise scale
  • MID Server architecture, installation, upgrading, configuration, clustering, load balancing, and advanced troubleshooting
  • Service Mapping design and deployment, including top-down, tag-based, and pattern-based mapping
• Own CMDB health and data integrity - governing CI class modeling, identification and reconciliation rules, and CMDB health dashboards to ensure a trustworthy source of truth for downstream ITOM and ITSM processes
• Architect and maintain integration solutions with external systems such as monitoring tools, event sources, and CMDB feeders, using REST/SOAP APIs and IntegrationHub
• Administer and maintain ServiceNow instances across cloud, hybrid, and self-hosted / on-premises deployments - covering upgrades, patching, cloning, MID Server fleet management, and platform performance tuning
• Establish and enforce development standards, reusable documentation, and technical best practices, and lead code reviews and internal technical design sessions
• Provide technical leadership and mentorship to mid-level and junior developers and administrators, elevating the overall capability of the team
• Translate technical requirements and architecture into scalable, supportable implementations, working closely with Solution Architects and engagement leads to ensure solution quality and alignment
• Support system testing, UAT, deployment, and ongoing performance tuning, and lead root-cause analysis for complex ITOM and CMDB issues
• Engage with stakeholders during technical workshops, solution validations, and post-go-live support

Required Qualifications:

• Min 12 years with HS Diploma, 10 years AS/AA degree, 8 years with BS/BA degree, 6 years with MS/MA, 3 years with PhD
• A DoD TS/SCI clearance is required
• DoD 8570.01-M IAT II
• Experience delivering ServiceNow implementations and integrations with a strong emphasis on ITOM
• Demonstrated experience implementing, configuring, and tuning ServiceNow Discovery, Service Mapping, and Event Management in enterprise environments
• Proven ability to independently lead and deliver technical solutions, set technical direction, and make sound design decisions with minimal supervision
• Excellent written and verbal communication, particularly in documenting complex logic and technical designs for varied audiences
• Comfortable working both independently and collaboratively within distributed teams

Desired Qualifications:

• Must be DoW 8140 compliant under the Work Role Code 451– Systems Administrator- Intermediate level or higher by 1 Oct 26.
• Certifications a plus: ServiceNow Certified System Administrator (CSA), plus one or more ServiceNow Certified Implementation Specialist (CIS) credentials in Discovery, Service Mapping, or Event Management. Certified Application Developer (CAD) is a plus
• Advanced proficiency in JavaScript, Glide APIs, REST/SOAP integrations, IntegrationHub, and ServiceNow scripting methods
• In-depth understanding of the ServiceNow CMDB, CSDM, discovery patterns, and infrastructure modeling
• Experience integrating with third-party tools such as SCCM/MECM, SolarWinds, SCOM, Dynatrace, LogicMonitor, and similar monitoring platforms
• Familiarity with cloud infrastructure (AWS, Azure, GCP), hybrid environments, and self-hosted / on-premises ServiceNow deployments
• Advanced troubleshooting skills with MID Servers, connectivity, and end-to-end system performance
• Experience delivering within regulated, secure, or public-sector environments
• Experience mentoring engineers and leading technical teams through complex delivery