Sys Admin/ IT Helpdesk Admin

To achieve the future mission needs of our customers, Peraton is seeking talented individuals in the Northern Virginia Area to enable enterprise transformation. We examine the art of the possible via in-depth enterprise engineering analysis, baseline definition and control to defend the agency’s investment towards mission modernization. To realize Agency strategic goals, Peraton guides optimal execution towards the future state vision by migrating to an infrastructure to facilitate automated processing of Big Data, application of AI to increase analyst accuracy and efficiency fostering anticipatory analytics.

About the Role

We are looking for a Junior Help Desk/ Sys Admin to join our IT team. This role is ideal for someone with a passion for technology, problem-solving, and customer service. As the first point of contact for IT support, you will assist users with technical issues, troubleshoot problems, and ensure smooth day-to-day IT operations.

Key Responsibilities

• Respond to help desk tickets, emails, and phone calls, providing first-level technical support.
• Troubleshoot hardware and software issues for computers, printers, mobile devices, and other IT equipment.
• Assist with setting up new user accounts, password resets, and access requests.
• Install, update, and configure software applications.
• Maintain accurate documentation of support requests and resolutions.
• Escalate complex issues to higher-level IT staff when necessary.
• Assist with IT asset management and inventory tracking.
• Provide basic training to employees on IT policies and best practices.

0 years with BS/BA; 4 years no degree

Qualifications

• Bachelor’s degree in IT, Computer Science, or a related field.
• 4 years of experience in an IT support or help desk role may be considered in lieu of a degree.
• Active TS clearance with the ability to obtain SCI and a polygraph
• Basic knowledge of Windows and macOS operating systems.
• Familiarity with Microsoft Office 365, email troubleshooting, and common software applications.
• Excellent communication and customer service skills.
• Ability to work independently and in a team environment.

This role is located on site in Herndon, VA

Preferred Qualifications

• Experience with ticketing systems like ServiceNow, Zendesk, or similar.
• Basic networking knowledge (IP addresses, routers, VPNs, etc.).
• IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft 365 Fundamentals are a plus.

Peraton offers enhanced benefits to employees working on this critical National Security program, which include heavily subsidized employee benefits coverage for you and your dependents, 25 days of PTO accrued annually up to a generous PTO cap and eligible to participate in an attractive bonus plan