Technical Support Representative, Specialist

Peraton is seeking to fill a critical role for a Technical Support Representative for our Loveland, CO office. 

This is a hybrid position.

• Act as the initial point of contact for all computer and system related concerns. Review incoming requests, both computer generated and verbal, sort and prioritize for proper action.
• Provides Tier I technical support for software, hardware and network problem resolution for clients by performing problem diagnosis and guiding users through step-by-step solutions.
• Installing and configuring hardware and software.
• Provide timely and accurate customer feedback.
• Uses automated information systems to analyze and troubleshoot issues.
• Resolves problems or escalates to senior technical support as necessary.
• Supports users by fulfilling individual requests for information and/or training in the utilization of the various software used within the company.
• Supporting the roll-out of new applications.
• Conducts technical research for source of information required in support of requests related to ongoing programs.
• Instruct users in the use of PCs and networks.
• Interacts with other team members, such as network services, software engineering, and/or applications development to restore services and/or identify and correct the core problem.

Required Qualifications:

• US Citizenship
• Must be able to obtain and maintain a Top Secret eligible clearance; Active federal background investigation with a T5 adjudication is preferred
• Requires High School diploma.
• Requires 1 to 2 years of customer service experience.
• Good written and verbal communication.
• Must reside near Loveland, CO

 Preferred Qualifications:

• Prior experience in technical support or a similar role.
• Demonstrated ability to work both independently and collaboratively with a team.
• Well-rounded working knowledge of IT concepts and best practices.

#RDG