About Peraton
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
About The Role
Peraton is seeking a Technical Support Technician in support of our Corporate IT initiatives. Position will be located onsite 5 days a week at our Chantilly Office.
Responsibilities:
- Provide responsive, reliable, and consistent service delivery.
- Provide IT services that appropriately respond to the time-sensitive needs of customers,
- Provide prompt referrals and escalations to an appropriate IT support service option.
- Meet all Service Level Agreements (SLAs) including, but not limited to, speed to answer, first contact resolution, and limits on aged tickets.
- Resolves technical problems and answers queries in support of remote customer computer hardware systems.
- Diagnoses, identifies, isolates and analyzes problems utilizing historical database records. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.
- Respond to and diagnoses problems through discussion with internal customers.
- Ensures timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up.
- Identify, research, and resolve technical problems.
- Respond to telephone calls, email and personnel requests for technical support.
- Document, track, and monitor the problem to ensure a timely resolution.
- Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
- Simulate or recreate internal customer problems to resolve operating difficulties.
- Recommend systems modifications to reduce internal customer problems.
- Some physical lifting requirements, 25lbs or less
- Deploy and maintain accurate records of equipment.
- Responsible for picking up equipment, distribute equipment, prepare equipment for disposal, moving equipment, mailing equipment, updating tickets in ServiceNow.
- Follow up on delays/resolution.
- Complete other tasks as assigned by the supervisor.
Qualifications
Qualifications:
- A HS Diploma and 3 years of relevant experience. An equivalent combination of experience and education may be substituted.
- Experience working in a help desk environment with ServiceNow tools.
- Must be US citizen.
Details
Target Salary Range: $51,000 - $82,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
Benefits Statement:
Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at <a href="https://www.careers.peraton.com/benefits" target="_blank" rel="noopener">https://www.careers.peraton.com/benefits.
Application Statements:
The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. By applying to this job, you are expressing interest in the role and the Company. During the review of your application, you may be required to participate in an on-camera interview, as well as participate in a process to verify your identity.
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
