IT Hardware Deployment Technician

The IT Hardware Deployment Technician, in support of the FAA BNATCS contract, is responsible for building, configuring, and deploying computers and related hardware to end-users across the organization. The IT Hardware Deployment Technician will ensure that all devices are properly imaged, tested, and delivered in accordance with company standards, while maintaining accuracy, efficiency, and excellent customer service. Candidates for this role must be able to thrive in a fast-paced, rapidly evolving environment with varying priorities, based on a team building culture.

Your responsibilities may include:

Computer Build & Deployment

• Assemble, configure, and image desktops, laptops, and mobile devices according to organizational standards
• Install required operating systems, applications, and security tools
• Perform quality assurance checks to ensure devices are fully functional before deployment
• Deploy computers to end-users, ensuring smooth setup and handoff
• Lifting objects weighing 25lbs or less throughout the day
• Responsible for picking up, distributing, moving, mailing equipment, and preparing equipment for disposal while ensuring ServiceNow tickets remain updated
• Complete additional tasks as assigned by the supervisor

Hardware & Inventory Management

• Maintain accurate records of hardware inventory, asset tags, and deployment logs
• Track incoming and outgoing equipment, ensuring proper documentation
• Assist with hardware upgrades, replacements, and lifecycle management

Support & Troubleshooting

• Provide first-line support for hardware issues during deployment
• Respond to telephone calls, email, and personnel requests for technical support
• Escalate complex technical problems to higher-level IT teams when necessary
• Resolve technical problems and answer queries in support of remote customer computer hardware systems
• Meet all Service Level Agreements (SLAs) including, but not limited to, speed to answer, first contact resolution, and follow-up
• Interact with network services, software systems engineering, and/or applications development teams to restore service and/or identify and correct core problems

Process Improvement

• Follow established build and deployment procedures, while recommending improvements for efficiency
• Ensure compliance with IT security policies and organizational standards
• Contribute to continuous improvement initiatives within the IT depot
• Document common issues and resolutions to improve future deployments

Required Qualifications

• Minimum of a High School Diploma with 3 or more years of relevant experience in IT support, hardware deployment, or related roles
• Experience working in a help desk environment with ServiceNow tools
• Must have great oral and written communication skills
• Must be a US Citizen with the ability to obtain/maintain a (T4) Public Trust clearance as required by the contract
• Must reside within 30 miles of and be able to work on-site out of our Chantilly, VA location

Preferred Qualifications

• Certifications such as CompTIA A+ or Microsoft Certified Fundamentals are a plus
• Experience with MS Office suite, including Outlook, Word, Excel, and PowerPoint
• Prior IT Technical Support and Customer Service experience
• Demonstrated resourcefulness in problem solving, and an initiative to learn new skills
• Basic knowledge of circuit boards, processors, electronic equipment and computer hardware/software