Every gate, door, and alarm on a Navy installation protects Sailors, their families, and mission-critical assets. You'll be the expert who keeps those systems running.

The program provides technical and programmatic support to Navy regions around the world. The work spans IT, Anti-Terrorism Force Protection (ATFP), Enterprise Land Mobile Radio, dispatch and alarm systems, network engineering, Facility Related Control Systems, and information assurance. Our team supports the Regional Dispatch Centers, E911 services, and the local and regional alarm monitoring systems (LAMAS/RAMAS) that sit at the center of installation security.

We're looking for an experienced, hands-on Lenel Technician who loves solving problems in the field. You'll be based mainly at Norfolk, VA. You'll install, maintain, and repair the Lenel OnGuard access control and integrated alarm systems that protect Navy people and assets every day.

Why you'll love this role:

• Mission that matters: Your work directly protects Navy installations, personnel, and families.
• Real hands-on work: Get your hands on enterprise access control, alarm, and physical security technology. No two days are the same.
• A path forward: Grow from technician to Senior Technician/Engineer and Subject Matter Expert.
• Lead in the field: Mentor junior technicians and set the standard for quality work.

Responsibilities

What You'll Do

• Keep the systems running. Install, configure, maintain, troubleshoot, and repair Lenel OnGuard access control systems, including card readers, controllers, panels, door hardware interfaces, intrusion detection sensors, and integrated CCTV/video surveillance.
• Be the go-to alarm expert. Provide technical support for Lenel and other alarm platforms used in the region (SiS, King Fisher, Monaco, Digitize, Keltron, Simplex, and AMAG). Guide Government users on how to operate them.
• Power regional alarm monitoring. Integrate, administer, test, monitor, and sustain the local and regional alarm monitoring systems (LAMAS/RAMAS), including fire and intrusion detection alarm feeds.
• Keep data accurate. Update alarm databases, cardholder and access-level records, and notification systems whenever installation configurations change.
• Prevent problems before they happen. Perform preventive and corrective maintenance, diagnostics, repairs, upgrades, integration, and testing.
• Secure the systems. Support cybersecurity compliance through patching, vulnerability scans, configuration management, and documentation that supports the Authority to Operate (ATO).
• Deliver outstanding service. Manage trouble tickets in the Remedy ticketing system, conduct site surveys, and report system status.
• Document and teach. Maintain SOPs, as-built drawings, maintenance logs, equipment inventories, warranties, licenses, and spare parts records. Train operators and end users.
• Team up. Work with Navy security and public safety personnel and with equipment manufacturers (OEMs) to resolve outages fast. Provide on-call support for critical outages.

In This Role, You'll Also

• Own field installation, checkout, maintenance, and repair of Lenel OnGuard hardware and cabling. This includes soldering, cable dressing, cable tray and conduit work, and making and repairing connectors.
• Run day-to-day OnGuard administration: cardholder enrollment, badging, access levels, alarm configuration, and reader and panel programming.
• Track down and fix field faults in controllers, readers, locks, sensors, and communication paths.
• Lead and mentor junior technicians and model good shop practices and safety.

Requirements

Education and Experience

• Education: 5 years of practical experience (Experience may be substituted: Associates degree counts for 2 years and Bachelors for 4 years) in electronics repair, maintenance, installation, and checkout with High school diploma or GED, plus formal electronics training from a technical school, a Class A or B military school in electronics or communications, or an electronics apprentice program. The training must include installation tasks, soldering, cable dressing, cable tray, conduit, and making and repairing connectors. 

Clearance

• Active Top Secret/SCI (TS/SCI) Personnel Clearance Level (PCL) at the start, maintained for the life of the assignment.
• Must have a favorable background investigation and FBI fingerprint check on file, and must be eligible for a DoD Common Access Card (CAC).

Citizenship

• US. citizenship is required.

Work Location

• On-site at Norfolk, VA
• Must be willing to travel to regional sites as the mission requires.

Certifications

• Lenel OnGuard Associate certification or higher (e.g., OnGuard Professional or above), current 
• DoD 8140 compliance based on DCWF code 451 Systems Administrator - Basic Level or the ability to earn it within six (6) months of starting the position.

Desired Qualifications

You'll stand out if you have:

• A background in military electronics maintenance.
• Broad physical security experience: CCTV/video management, intrusion detection, mass notification, Access Control Points and Entry Control Points (ACP/ECP), and vehicle barriers.
• Low-voltage electrical, structured cabling, or BICSI training.
• Field service experience in military, airport, industrial, or critical infrastructure settings.
• Lenel OnGuard Professional or a higher-level LenelS2 certification.
• Experience with other alarm and access control platforms: SiS, King Fisher, Monaco, Digitize, Keltron, Simplex, or AMAG.
• Experience supporting CNIC, NAVFAC, or other U.S. Navy installation programs.
• Proficiency with Remedy or other ITSM tools and with Microsoft Office, Outlook, and Teams.
• Strong communication skills, a customer-first attitude, and the drive to work independently.

Ready to put your skills to work for the mission and start your next adventure? Apply today!