SolarWinds Engineer

Position Overview

We are seeking an experienced SolarWinds Engineer to support a mission-critical government customer by designing, implementing, administering, and optimizing enterprise network and infrastructure monitoring solutions. The ideal candidate will have hands-on experience with the SolarWinds Observability platform and SolarWinds Orion-based products, including Network Performance Monitor (NPM), Server & Application Monitor (SAM), Network Configuration Manager (NCM), and related modules.

The successful candidate must be able to operate effectively in a security-conscious environment, comply with government security requirements, and maintain accurate technical documentation in support of operational readiness and mission success.

Key Responsibilities

• Design, deploy, configure, administer, and maintain SolarWinds monitoring infrastructure across enterprise network, server, application, and systems environments.
• Manage and optimize SolarWinds NPM, SAM, NCM, and other applicable monitoring modules based on program requirements.
• Configure network discovery, device polling, SNMP, WMI, ICMP, syslog, and other monitoring protocols as appropriate.
• Develop and maintain custom dashboards, reports, alerts, thresholds, and performance metrics to proactively identify service degradation and infrastructure issues.
• Monitor network availability, bandwidth utilization, latency, packet loss, server health, application performance, and overall infrastructure capacity.
• Troubleshoot SolarWinds platform issues, polling failures, data collection problems, alerting errors, and integration challenges.
• Integrate SolarWinds with IT service management (ITSM), ticketing, configuration management, log management, and other enterprise monitoring tools as required.
• Support SolarWinds platform upgrades, patching, configuration changes, database maintenance, performance tuning, and disaster recovery activities.
• Maintain accurate network topology, device inventory, monitoring configurations, operational procedures, and system documentation.
• Collaborate with network operations, systems engineering, cybersecurity, and service desk teams to resolve incidents and improve service availability.
• Support incident response, root cause analysis, problem management, and corrective action implementation.
• Ensure monitoring solutions align with applicable government security policies, system authorization requirements, change control processes, and operational procedures.
• Support system audits, compliance assessments, vulnerability remediation, and technical reviews as required.
• Participate in maintenance windows, operational readiness reviews, technical briefings, and on-call support when required by the contract.

Required Qualifications

• Bachelor's degree in Information Technology, Computer Science, Network Engineering, or a related discipline, or equivalent relevant professional experience with 8 years experience, HS diploma with 12 years, Master's with 6 years and PhD with 3 years
• Experience in network monitoring, infrastructure engineering, systems administration, or a related IT operations role.
• Demonstrated hands-on experience administering SolarWinds Orion or SolarWinds Observability products in an enterprise environment.
• Experience configuring and troubleshooting network monitoring protocols, including SNMP, ICMP, and WMI.
• Strong understanding of TCP/IP, DNS, DHCP, routing, switching, VLANs, firewalls, and network performance fundamentals.
• Experience monitoring Windows and/or Linux servers and enterprise applications.
• Proficiency in alert configuration, dashboard development, reporting, performance analysis, and troubleshooting.
• Experience working within formal change management, incident management, and configuration management processes.
• Strong analytical, troubleshooting, documentation, and communication skills.
• Ability to work independently and collaboratively in a mission-focused government IT environment.
• US Citizen with the ability to obtain a Dept of Energy clearance

Preferred Qualifications

• Experience supporting Department of Energy (DOE), federal civilian, intelligence community, or other government IT programs.
• Experience with SolarWinds NPM, SAM, NCM, NetFlow Traffic Analyzer (NTA), Virtualization Manager, or related modules.
• Familiarity with SolarWinds High Availability (HA), scalability, distributed deployments, and database performance optimization.
• Experience supporting systems operating in classified or otherwise restricted government environments.
• Relevant certifications such as SolarWinds Certified Professional (SCP), CompTIA Security+, Network+, CCNA, or equivalent credentials.