Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
Manages team that provides technical assistance to computer system and network users. May also have oversight for a data center. Provides 24/5 technical support for computers and associated networks. Implements policies and procedures regarding how problems are identified, received, documented, distributed, and corrected. Ensures maximum issue resolution in minimum time to meet Service Level Agreements. Evaluates new information systems products or services and suggests changes to existing products or services to better aide the end user. Coordinates the preparation of bid specifications for required purchases (e.g., computers, software, (email, firewall, backup) and a variety of parts, supplies, etc.) for the purpose of maintaining availability of required items. Directs, establishes, plans, and implements the policies and procedures to support the organization's technical support services. Manages the deployment, maintenance, support and upgrade of servers, desktop PCs, hardware, software, operating systems, and distributed printers. Monitors technology trends such as emerging standards for new technology opportunities.
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
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