SITEC3 - Configuration Manager - MacDill AFB

Peraton requires Configuration Management Specialists to support the Special Operation Command Information Technology Enterprise Contract (SITEC).  Position located at MacDill AFB, FL.   

The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs), and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365. 

This role is responsible for leading and governing the Configuration Management (CM) program, ensuring the integrity, accuracy, and continuous improvement of the Configuration Management Database (CMDB) and associated processes. The position develops and maintains a comprehensive Configuration Management Plan, including schema strategy, discovery, quality controls, reporting, key performance indicators (KPIs), metrics, and operational processes. The incumbent works closely with IT service owners, capability teams, and configuration item (CI) owners to ensure configuration data remains accurate, complete, and aligned with organizational standards and performance targets.

The Configuration Management Lead oversees the lifecycle management of configuration items, including service models, asset baselines, releases, and changes subject to configuration control. This role ensures configuration data is properly maintained within the CMDB, validates adherence to established processes, implements authorization controls, and drives compliance across Change, Incident, and Problem Management functions. The position also participates in Change Advisory Boards (CABs) and Change Control Boards (CCBs) to ensure all approved changes are accurately reflected in the CMDB and configuration baselines.

Additionally, the role is responsible for continuous process improvement, identifying and correcting deficiencies, developing and maintaining CMDB reporting, and recommending enhancements to the CMDB schema, including new configuration item types, attributes, and required fields. The individual provides governance, training, and oversight to ensure the configuration management team consistently follows established workflows, meets performance objectives, and delivers a reliable source of record for organizational IT services and assets.

Duties include but are not limited to: 

• Contributes to the creation of a comprehensive Configuration Plan (CP), including Schema Strategy, Quality, Discovery, Reporting, KPI/Metrics, Processes, etc. Reviews and approves improvements to the CM Plan.  
• Leads the team, as well as working with IT capabilities, and CI owners to ensure accuracy of the CMDB.  
• Oversees and ensures updates of service/configuration items build documentation are occurring within the KPI targets.  
• Oversees accuracy of configuration data entered/uploaded and maintained in the Change Management Database (CMDB).  
• Oversees the creation, maintenance, and updates of logical service models.  
• Oversees and manages the integration with IT Service Management processes, including Incident, Change and Problem Management.  
• Participates in the Change Advisory Board to ensure compliance and updates to the CMDB are incorporated and executed with each request for change (RFC).  
• Contributes and reviews additional changes to the CMDB schema, including attributes, required fields, new CI Types. 
• Implements authorization controls for modifying configuration items.  
• Implements procedures for verifying the accuracy of configuration items, adherence to the CM process, and identifying process deficiencies.  
• Creates, reviews, and approves updates and changes to CM reports.  
• Responsible for the implementation and compliance to process and workflows used by the team to manage the CMDB, including continuous improvement, eliminating deficiencies, and providing proper training.
• Control baselines, changes, and releases of assets subject to configuration control, known as configuration items (CIs), through Change Control Boards (CCBs)

Qualifications:

• Min 9 years with HS Diploma, 7 years with AS/AA degree, 5 years with BS/BA, 3 years with MS/MA
• Secret with the ability to obtain a TS/SCI Clearance
• Have a demonstrated ability to communicate exceptionally well both orally and in writing, as well as have a positive customer service attitude.  
• Strong proactive team leader and player.

Highly Desired Qualifications:

• Experience working in the special operations community 
• ITIL v. 4/5 Foundation