Monitoring & Event Management (MEM) Team Lead

Peraton is seeking an experienced Monitoring & Event Management (MEM) Team Lead  that will be responsible for the 24x7x365 operations of the customer Enterprise Operations Center (EOC), full-stack monitoring of all infrastructure (servers, network, storage, voice, and endpoints), and event management processes that ensure P1 incidents are identified and notifications issued within 5 minutes. The ideal candidate manages the EOC team, administers SolarWinds and other monitoring tools, manages customer account access (25 named users), and maintains operational dashboards with sub-30-second refresh rates. 

Day to Day Roles and Responsibilities: 

• Lead and manage the EOC/MEM team, providing technical direction, shift scheduling, and performance oversight for all monitoring engineers and operators. 
• Manage 24x7x365 EOC operations — ensure continuous monitoring coverage, shift handoff procedures, and escalation management for all infrastructure events. 
• Administer SolarWinds (NPM, SAM, NTA, NCM) — manage monitoring configurations, alert thresholds, polling intervals (15-minute standard), and dashboard management. 
• Ensure P1 incident notification within 5 minutes of detection — manage alert routing, on-call escalation procedures, and notification workflows. 
• Manage full-stack monitoring coverage — servers (Windows, Linux, Unix, Mainframe), network (routers, switches, firewalls), storage, voice, and endpoints. 
• Manage the customer account access for 25 named SolarWinds users — provision accounts, manage permissions, and conduct quarterly access reviews. 
• Maintain operational dashboards with sub-30-second refresh rates — design, build, and maintain dashboards for FDIC leadership and operations teams. 
• Coordinate event management — manage event correlation, noise reduction, and alert suppression to minimize false positives and alert fatigue. 
• Coordinate with all service tower leads to ensure monitoring coverage for new systems, changes, and decommissions. 
• Lead P1 incident bridge calls — serve as the EOC representative on major incident calls, providing real-time monitoring data and impact assessment. 
• Produce weekly/monthly EOC performance reports, monitoring coverage metrics, and P1 incident trend analyses. 
• Drive monitoring tool improvements — evaluate new monitoring capabilities, integrate additional data sources, and expand coverage. 

Work Location: Must be on-site at the Primary Data Center located in Northern Virginia

Basic Qualifications:

• Minimum 10 years management experience
• Minimum 8 years of IT monitoring and event management experience in a large enterprise environment. 
• Minimum 3 years in an IT outsourcing or managed-services environment.
• ITIL v3 Foundation certified 
• Must be a U.S. Citizen; must have the ability to obtain and maintain a Public Trust clearance.

Preferred Qualifications: 

• ITIL 4 Foundation certification
• SolarWinds Certified Professional (SCP) or equivalent SolarWinds certification. 
• Experience with Splunk or equivalent SIEM/log management platform for event correlation. 
• Familiarity with AIOps platforms (Moogsoft, BigPanda, ServiceNow Event Management) for intelligent event correlation.
• Experience with ServiceNow Event Management integration with monitoring tools. 
• Knowledge of SNMP, WMI, NetFlow/sFlow, and syslog monitoring protocols. 
• Prior federal government EOC/NOC experience (FISMA, NIST SP 800-53). 
• Experience with Grafana, Kibana, or similar dashboard platforms.