Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
Peraton is seeking an experiences Senior Field Support Specialist to join our team of qualified, and diverse individuals.
The SDCERA End User Support Specialist provides full time end user support to SDCERA staff on site, with occasional remote work (once per week).
Experience with hardware, software, desktop, A/V equipment, end user support, and white glove service directly with the client.
Provides first tier technical support and analysis to second tier engineers and technicians. Assesses issue with end user PC, Printer, network printers, peripheral desktop equipment, A/V systems. Deliver prompt in person or remote troubleshooting in response to incident tickets. Provides expertise for the resolution of technical problems, troubleshoots products, and modifies products to customer requirements. Maintains hardware stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair. They serve as liaison between SDCERA end user and Peraton operations in conjunction with technical issues and IT services.
Day to Day Work Responsibilities:
Basic Qualifications:
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
For questions about services, capabilities, careers, contracts, or to express a concern, contact us using the link below.
