Senior Program Manager, Client Executive Lead

Peraton is seeking an Senior Program Manager to serve as a leader with overall responsibility for account and customer mission success.

This position is hybrid, in Harrisburg, PA.

Day to Day Roles and Responsibilities:

• Serves as primary escalation point for all services and deliverables.
• Serves as a single point of contact with authority over and accountability for the overall executive management and oversight of the customer account.
• Meets regularly with customer executives and leadership at customer facilities.
• Develops current accounts of major significance. Establishes long-term strategic plans for retaining and growing the accounts.
• Build relationships with key users and decision makers.
• Negotiates pricing and conducts rate reviews and resolves disputes related to billing.
• Maintains aggressive efforts to achieve objectives. Acts as a technical liaison with vendors. Assists in proposal process and coordinates with Pricing Department when required. Responsible for all phases of the program budget.
• Regularly conducts strategic account reviews to review service needs.
• Gathers market and competitor information to identify business trends, forecast demand and prepare the annual budget.
• Conducts reviews on accounts on regular basis to evaluate customers’ demands and usage of account; determine types of services/products and prices/fees satisfying the customers’ needs as well as the organization’s objectives.
• Develops and maintains a well-coordinated internal relationship with key decision makers within the organization.

Basic Qualifications:

• High School diploma and 12 years of experience, may have supervisory or management experience
• Must be a U.S. Citizen
• Minimum of 3 years of experience serving as a Technical Program Manager
• Demonstrated Program Management experience with a strong background in Service Delivery, ITIL processes, and IT infrastructure
• Proven ability to collaborate with multiple stakeholders with competing priorities, including program and customer leadership, teaming partners, task leads, and PMO staff such as contracts, subcontracts, finance, security, and staffing
• Experience identifying current and future staffing needs across programs
  Knowledge and hands-on experience managing and supporting Service Level Agreements
• Demonstrated experience contributing to and delivering program deliverables in a collaborative environment
• Strong communication skills with a high level of intrinsic motivation and the ability to lead and manage geographically dispersed teams

Preferred Qualifications:

• Certifications:
  • PMP
  • ITIL