Senior Service Desk Manager

Peraton is seeking a Senior Service Desk Manager to join our team of qualified and diverse professionals.  The ideal candidate will provide daily supervision and direction to staff who are responsible for service desk activities such as phone and in person support to users in the areas of email, directories, standard Windows desktop applications, and applications developed or deployed under the resulting contract. The candidate will personnel serve as the first point of contact for troubleshooting hardware/software PC and printer problems.  This is a hybrid role with on site work in Washington DC.

Basic Qualifications:

• 12 years experience required
• Minimum 5 years’ experience managing IT service desk personnel.
• Experience researching and developing employee training and performance improvement plans.
• Strong working knowledge of desktop and laptop hardware and peripherals.
• Strong knowledge of Windows 10, and OSX operating systems and common office applications.
• Experience using an issue tracking system to record, monitor, and document trouble items and work requests (e.g., ServiceNow).
• COMPTIA A+ certification.
• Information Technology Infrastructure Library (ITIL) v4 Foundations certification.
• US Citizenship and the ability to obtain a Public Trust clearance

Preferred Qualifications:

• Excellent proven written and verbal communication skills.
• Strong problem solving and research skills.
• Strong demonstrated leadership abilities.