ServiceNow Developer

Peraton is seeking a ServiceNow Developer to design, develop, configure, and maintain ServiceNow solutions supporting enterprise workflow automation, service management, and platform modernization initiatives. The successful candidate will develop scalable solutions that streamline business processes, improve service delivery, and support mission operations.

Technical Development

• Design, develop, configure, and maintain ServiceNow applications, modules, and custom solutions.
• Build and maintain workflows, Flow Designer solutions, business rules, client scripts, script includes, and other platform customizations.
• Develop Service Catalog items and design end-to-end request fulfillment workflows.
• Configure and maintain tables, forms, notifications, service level agreements (SLAs), security controls, and CMDB components.
• Build and maintain Service Portal pages and user-facing platform experiences.
• Translate business, operational, and mission requirements into scalable technical solutions and platform designs.
• Develop, test, and deploy platform enhancements in accordance with established development standards and best practices.
• Partner with program stakeholders to identify opportunities for automation, workflow optimization, and process improvement.

Integration and Platform Engineering

• Develop and maintain integrations between ServiceNow and external systems using web services and ServiceNow platform integration tools.
• Support interface development, data exchange, and system interoperability across enterprise environments.
• Troubleshoot and resolve integration, workflow, and application issues.
• Support platform upgrades, patching, instance cloning, and release management activities.
• Participate in testing activities across development, staging, and production environments.
• Support platform lifecycle activities, ensuring solutions remain secure, scalable, and maintainable.

Operations and Governance

• Provide production support, troubleshooting, root-cause analysis, and platform enhancements.
• Ensure all development activities comply with established change management processes and deployment procedures.
• Document platform configurations, application designs, workflows, integrations, and technical solutions.
• Participate in peer reviews, testing activities, and implementation planning.
• Support implementation of rollback procedures to minimize operational risk.
• Collaborate with engineers, administrators, cybersecurity personnel, and program stakeholders to implement secure and reliable solutions.
• Support weekly status reporting and project documentation activities as required.

Required Qualifications

• Minimum of 8 years with BS/BA; Minimum of 6 years with MS/MA; Minimum of 3 years with PhD.
• Additional 4 years of experience may be considered in lieu of degree.
• Active TS/SCI clearance with the ability to obtain and maintain a polygraph.(U.S. Citizenship Required)
• ServiceNow Certified System Administrator (CSA) certification.
• Strong experience developing, configuring, and supporting ServiceNow applications and platform capabilities.
• Experience with ServiceNow workflows, Flow Designer, business rules, client scripts, script includes, and platform scripting.
• Strong proficiency in JavaScript and ServiceNow development frameworks.
• Experience developing Service Catalog offerings and request fulfillment workflows.
• Experience supporting ServiceNow integrations and interface development with external systems.
• Experience supporting ServiceNow platform lifecycle activities, including testing, deployments, upgrades, patching, and production support.
• Experience translating business requirements into technical designs and platform solutions.
• Experience working within change management and release management processes.
• Excellent written and verbal communication skills with the ability to engage both technical and non-technical stakeholders.

Preferred Qualifications

• ServiceNow Certified Application Developer (CAD) certification.
• ServiceNow Certified Implementation Specialist (CIS) certification in one or more ServiceNow product areas.
• Experience with REST APIs and SOAP web services.
• Experience with ServiceNow IntegrationHub.
• Experience integrating ServiceNow with enterprise applications, cloud services, and third-party platforms.
• Experience with HelpNow
• Experience supporting IT Service Management (ITSM), IT Operations Management (ITOM), or CMDB implementations.
• Experience with Service Portal development and user experience enhancements.
• Experience supporting AI/ML infrastructure, HPC environments, or AI-enabled mission capability programs.
• Familiarity with AWS cloud environments and cloud-based service management solutions.
• Familiarity with ITIL principles and service management best practices.
• Experience supporting federal government, Intelligence Community, or other highly regulated environments.
• Agile/Scrum experience in a ServiceNow development environment.
• Experience serving as a technical mentor or lead for ServiceNow development teams.

Benefits:

Peraton offers enhanced benefits to employees supporting this critical National Security program, which include heavily subsidized employee benefits coverage for you and your dependents, 25 days of PTO accrued annually up to a generous PTO cap, and eligibility to participate in an attractive bonus plan.