SPIMAC IT Shipping Specialist

The Network Analyst - Journeyman Computer Network Support Specialist completes onsite installation, configuration, labeling and testing activities for in-scope TSA devices. They will also be working in the areas of onsite inventory, packing, shipping, and asset management activities for in-scope TSA devices.

Location: Springfield, VA

Hours: Will be required to work M-F 7:30am to 3:30pm on site at the warehouse.

Day to Day Roles and Responsibilities:

• Handle requests for switches, servers, as well as other IT equipment currently not able to be requested in one of the portals on iShare.
• Handle requests which include Field Equipment Portal request accessible via portals
• Review requests for equipment including (laptops, desktops, VOIP equipment, Peripherals & UPS, Shipping label(s), switches, servers, as well as other IT equipment), ensuring/validating completeness and accuracy, including complete and accurate shipping details,
• Identify, Obtain and inspect equipment for request fulfillment
• Test/Evaluate equipment to ensure it is operational leveraging existing checklists for standard test/evaluate procedures, and creating and maintaining such checklists as needed to maintain quality.
• Image (PCs, servers, and other applicable devices)
• Capture asset information of equipment
• Prepare and package the equipment

Basic Qualifications:

• Bachelors degree and 0 years of experience or an Associates degree and 2 years of experience or a High School diploma/equivalent and 4 years of experience.
• US Citizenship required with the ability to obtain an entry on duty security clearance
• Experience with installation, configuration, and basic troubleshooting of IT hardware including desktops, laptops, servers, and network equipment
• Hands-on experience with asset management, inventory control, and equipment tracking
• Familiarity with imaging systems and processes for PCs and servers
• Experience handling, packaging, and shipping IT equipment with attention to detail and accuracy
• Basic understanding of networking concepts and devices such as switches, routers, and VoIP equipment
• Ability to follow standard operating procedures and checklists for testing and quality assurance
• Strong organizational skills with the ability to manage multiple requests and priorities
• Ability to work onsite Monday through Friday from 7:30 AM to 3:30 PM

Physical Requirements:

• Ability to spend 4+ hours per day on your feet, often walking long distances throughout airport and office environments to support customer equipment.
• Ability to lift 40–50 pounds when installing IT equipment.
• Ability to push/pull carts to transport equipment.
• Ability to kneel, bend, and reach under desks to connect or repair cabling, and connect patch cables from patch panels to network switches.
• Physical activity may include climbing ladders, stooping, kneeling, crouching, reaching, walking, pushing, pulling, lifting, grasping, and using hand tools.
• Required to have close visual acuity to perform activities such as viewing a computer terminal.
• Subject to hazards such as proximity to moving mechanical parts, moving vehicles, and electrical current.