State and Local Government Director

State & Local Government

We are seeking an experienced Senior Manager to support technology service delivery for State & Local Government customers. This role will primarily provide leadership over an infrastructure service delivery account with the opportunity to support additional accounts, programs, and new business opportunities across the State & Local portfolio. The Senior Manager will oversee operational performance, customer engagement, financial management, and coordination across suppliers and internal teams.

Key Responsibilities

• Provide leadership across technology service delivery, with emphasis on infrastructure operations within an MSI model.
• Coordinate performance across multiple suppliers to ensure cohesive, integrated delivery and consistent service outcomes.
• Serve as a trusted customer interface, overseeing delivery performance, issue resolution, and stakeholder expectations.
• Drive year over year growth into the programs through on contract growth and service expansion.
• Support additional State & Local accounts or initiatives, providing operational guidance, oversight, and leadership across the portfolio.
• Manage financial performance for assigned programs, including budgeting, forecasting, margin health, and full P&L accountability.
• Support new business growth activities by contributing to proposals, solution development, service strategy, and pricing.
• Lead operational governance activities including KPIs, SLAs, service improvements, and performance optimization.
• Ensure delivery activities align with contract requirements, compliance standards, and organizational governance.
• Mentor and guide internal teams and supplier partners to build a collaborative, high‑performing environment.
• Collaborate with other technology areas to support integrated, enterprise-wide service delivery.

Required Qualifications

• 16+ years of leadership experience in IT service delivery or program management supporting State & Local Government customers.
• Experience leading towers within an MSI or multi‑vendor service delivery model.
• Experience leading the transition of large service contracts from an incumbent supplier.
• Proven ability to manage P&L, budgets, and financial performance for technology programs.
• Strong leadership, communication, and customer engagement skills.
• Experience supporting multiple accounts, programs, or business opportunities.
• Experience growing accounts year over years and supporting large new business opportunity wins.
• Strong knowledge of IT infrastructure services and enterprise operations.
• Preference for candidates located in Richmond, Virginia, with the ability to travel up to 50% as needed.

Preferred Qualifications: 

• Bachelor’s degree in technology, business, or a related field.
• 20+ years of leadership experience in IT service delivery or program management supporting State & Local Government customers.