Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
Peraton is seeking a Help Desk Tier III Subject Matter Expert. The Help Desk Tier III SME provides technical experience and expertise to our DISA client in providing engineering and support for the deployment and implementation of the Assured Compliance Assessment Solution (ACAS) program. This SME will support the engineering, implementation, deployment, and sustainment of the ACAS solution and work closely with the DISA and its customers across the DoD. This position will serve as a technical SME for all ACAS issues, concerns, deployment, and implementation activities. This SME will engage in customer tickets forwarded through DISA's ticket system from Tier II, and if necessary escalate the case and work with the vendor to resolve. The SME will additionally perform testing and evaluation of new software as released by the vendor leveraging test plans, review and update documentation as needed, and any other activities in support of the program.
The SME will:
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
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