Unified Communications Engineer

Peraton is seeking a Unified Communications Engineer to join our team of qualified, diverse individuals. The ideal candidate will support the Department of Homeland Security (DHS). This individual will support our government customer’s diverse communications platforms (Video Conferencing, Conference Room Video Teleconference Communications, Voice Over Internet Protocol, Voicemail, and Enterprise Content Delivery. The Unified Communications infrastructure is built predominantly on Cisco's communication equipment and applications. 

This position is remote.

Day to Day Roles Responsibilities:

• Review, analyze, and understand the existing Unified Communications infrastructure and make recommendations for enhancement
• Assists in the engineering of Unified Communications solutions to meet new requirements and enhancements to existing Unified Communications services to include identifying hardware refresh recommendations.
• Create and document requisite network configuration.
• Performs design, project management, acceptance testing, and vendor assessment activities.
• Communicate with internal and external groups to determine communications requirements and prepare engineering specifications to ensure functional requirements are met.
• Ensures the accuracy and completeness of systems documentation.
• Helps prepare, maintain, and troubleshoot communications systems.
• Expected duties include help in the design and the development of system equipment, as well as installing and testing system equipment and implementing procedures to make all components operational.
• Involved in all aspects of service delivery, from carrying out feasibility exercises and determining connectivity and signal access, to preparing detailed, technical, and operational documentation.

#TSAIMPACT

Basic Qualifications:

• Bachelor’s degree and 8 years experience or Associate’s degree and 10 years of experience or Master's degree and 6 years of experience or a HS diploma/equivalent and 12 years' experience  
• U.S. Citizenship required; Must have the ability to obtain a DHS Entrance on Duty (EOD) clearance
• Experience with Cisco Unified Communications Platforms to include VoIP, voicemail, messaging, to include but not limited to Cisco WebEx, Webex Cloud Calling, Jabber, VTC, UCCX, Finesse.
• Knowledge and experience with networking and networking protocols
• Proven experience in Unified Communications Engineering and systems
• Possess ITIL Foundation certification or the ability to obtain within 30 days of hire

Preferred Qualifications:

• Experience with cloud based unified communications solutions
• Professional-level Cisco certifications desired
• Appropriate security certifications centering on networking and unified communications
• Experience with VTC systems and their integration within unified communications platforms
• Effective Communication skills - verbal and written
• Listening skills
• Problem analysis and problem solving
• Attention to detail and accuracy
• Customer Service oriented