Front Office Administrative Support Specialist

We're seeking an experienced Administrative Support Specialist to provide comprehensive executive and administrative support to a customer Front Office. This position offers strong potential for career growth for candidates who can demonstrate analytical capabilities and process improvement skills.

Front Office Operations

• Answer phones, greet visitors, and provide professional front desk support
• Process incoming/outgoing mail and operate standard office equipment
• Manage office supply procurement and facility access requests
• Create and maintain email distribution groups

Executive Calendar and Meeting Management

• Provide calendar management support for senior leadership
• Coordinate complex scheduling across multiple stakeholders and navigate conflicts
• Manage meeting logistics including conference rooms and visitor coordination
• Prepare and distribute meeting materials and comprehensive meeting notes

Administrative Support and Knowledge Management

• Draft, edit, and finalize memos, letters, and formal correspondence
• Coordinate space management activities and maintain utilization metrics
• Organize and maintain electronic filing systems ensuring historical documentation accessibility
• Maintain consolidated tracking files for organizational highlights and accomplishments

Recognition, Travel, and Event Coordination

• Manage recognition programs and track deliverable completion
• Coordinate domestic and international travel arrangements
• Plan organizational events including orientations, all-hands meetings, and recognition ceremonies
• Develop standard operating procedures for administrative processes

Required

• 5 years with BS/BA, 3 years with MS/MA, or 0 years with PhD; additional work experience may be substituted for degree
• TS/SCI clearance with poly required
• Executive-level administrative support and complex calendar management
• Advanced proficiency in Microsoft Office Suite
• Experience with customer's business and knowledge management systems
• Exceptional organizational skills with ability to manage multiple complex, concurrent tasks
• Strong analytical thinking and problem-solving abilities 
• Excellent written and verbal communication skills with ability to draft professional correspondence
• Professional demeanor and ability to handle sensitive information appropriately
• Strong interpersonal skills with ability to coordinate effectively across organizational boundaries

Desired

• Experience documenting process processes or developing SOPs
• Experience with data visualization tools, e.g. Tableau or Power BI
• Interest in process improvement or continuous improvement methodologies