Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world’s leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees solve the most daunting challenges that our customers face. Visit peraton.com to learn how we’re keeping people around the world safe and secure.
Peraton is seeking an experienced Program Director that will serve as the authorized voice of Peraton in all governance, operational, and strategic interactions with the customer. This executive-level role carries enterprise-wide accountability for performance, quality, and continuous improvement across all seven service towers — Data Center Operations, Network, Unified Communications, Client Services, Service Desk, Monitoring & Event Management, and Cross Functional Services — spanning 88+ locations, 4,700+ virtual servers, 256,000+ annual service desk contacts, and 24x7x365 operations.
The ideal candidate leads all aspects of service delivery across the full contract, owns risk management, mobilizes resources for Severity Level 1 incidents and disasters, and ensures Peraton performs in strict accordance with all contractual obligations. The role requires deep understanding of the customer's business plans and strategic goals, translating them into actionable IT demand plans. The Program Director participates in all three governance committees — Operational (weekly), Managerial (monthly), and Executive Operating (semi-annual) — as Peraton’s primary representative and escalation authority.
Beyond operational leadership, this role drives innovation and modernization — identifying opportunities to improve service delivery, reduce customer costs, and deploy automation, AI-driven operations, and integrated platform capabilities. This role is the primary steward of the Peraton–customer relationship and is directly accountable for client satisfaction, which is tied to significant financial performance incentives.
Day to Day Roles and Responsibilities:
Basic Qualifications:
Preferred Qualifications:
EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
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